Sales Operations Manager

COMPENSATION: $75,000 annually ($100,000+ OTE)

LOCATION: Scottsdale, AZ

WORKPLACE SETTING: Onsite

The Sales Operations Manager is responsible for building, optimizing, and scaling the operational infrastructure that enables the sales organization to perform at a high level. This role serves as the operational backbone for Wellness Advisors, Wellness Coordinators, Concierge, and Sales Leadership, ensuring teams have the systems, processes, data, and visibility needed to execute effectively and consistently.

10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting‑edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.

The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state‑of‑the‑art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world‑class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey.

Sales Performance Analytics & Reporting

• Own daily, weekly, monthly, and quarterly reporting across Wellness Advisors, Wellness Coordinators, Concierge, and Sales Leadership
• Design, build, and maintain dashboards and scorecards that provide real‑time visibility into sales performance
• Track lead volume, contact rate, speed‑to‑lead, meetings booked and held, close rate, revenue, average order value, rep productivity, pipeline velocity, cancellations, refunds, reactivations, and downstream customer value
• Analyze performance by channel, team, manager, representative, product, campaign, lead source, geography, and customer segment
• Identify trends, bottlenecks, revenue leakage, capacity constraints, and performance risks before they impact results
• Translate data into clear actions for sales leaders and provide recurring performance insights for business reviews
• Partner with Finance and Sales Leadership to support forecasting, goal setting, capacity planning, incentive measurement, and revenue planning

• Serve as the primary business owner and day‑to‑day administrator for the sales technology stack, including:
  • Hub Spot CRM and Salesforce during migration or legacy support
  • Dialer.io, Aloware, telephony, SMS, and sales engagement platforms
• Reporting and analytics tools, workflow automation, and third‑party integrations
• Lead routing, round‑robin assignment, ownership rules, queues, and territory logic
• Pipeline stages, lifecycle definitions, custom fields and properties, user permissions, and data standards
• Workflow automation, task creation, follow‑up sequences, appointment workflows, and exception handling
• Dashboard creation, integration monitoring, system documentation, release testing, and end‑user support
• Data governance, duplicate management, required‑field compliance, and coordination of backfills or system corrections

• Continuously improve and standardize sales processes, including:
  • Lead intake, prioritization, assignment, response‑time standards, and speed‑to‑lead workflows
  • Advisor, Coordinator, and Concierge workflows, including outbound prospecting and inbound conversion
  • Appointment scheduling, confirmation,…