Sales Engineer

Location:

In Person 5 Days a Week at our North Scottsdale (DC Ranch) Office

FLSA Status:
Exempt

Employment Status:
Full Time

Reports To:

Head of Sales and Marketing

Commission:
None

The Sales Engineer is designed to build technical, customer-facing, and business development skills through hands-on experience with customers, products, and the Sales & Marketing team. The role will initially support customer meetings, product demonstrations, and requirements discovery while developing a strong understanding of the company’s products and tactical communications systems. As technical knowledge and customer engagement skills grow, the Sales Engineer will take on increasing responsibility for customer interactions, technical discovery, demonstrations, and supporting the identification of future business opportunities.

Juggernaut Defense LLC designs and manufactures the Juggernaut.

Case line of products. These products Protect, Mount, and Connect mobile technology so they can operate in the harshest environments. We develop our products in close collaboration with key user groups including Special Forces, and Tactical First Responders. Our products have been deployed to over 100,000 US and coalition force operators around the globe.

We’ve built a team who is ambitious, thrive in a teamwork-oriented environment, and put pride into delivering exceptional customer experiences through innovation. We look for alignment to our 4 core values:

• Pragmatism:
  Efficient and direct approach to an end result
• Collaboration:
  
  Humble team players
• Ingenuity:
  Apply core expertise to solutions
• Integrity:
  Character, honor, and trust

• Competitive salary +10 paid holidays + 2 weeks of vacation per year + paid sick time
• 401K with match to 4%
• Excellent medical coverage including Health, Dental, Vision 100% paid for employee and available for family members
• 25,000 Life Insurance, AD&D, and Long-Term Disability Insurance 100% paid for employees
• An exciting work environment with a great team that’s making an impact

• Support customer meetings, product demonstrations, trade shows, partner discussions, and emerging program engagements.
• Develop an understanding of customer tactical communications configurations and ask effective technical discovery questions.
• Explain how company products fit within customer architectures and identify compatibility or integration considerations.
• Progress toward independently conducting defined product demonstrations and customer engagements.
• Collaborate closely with customer service to communicate complete and accurate requirements to ensure estimates and orders are delivered accurately, and in a timely manner.

• Capture customer configurations, operational challenges, desired functionality, and technical requirements accurately.
• Translate customer conversations into clear Voice of the Customer (VOC) and actionable technical requirements.
• Acts as a liaison between end user and Product team to support the development of proposed product configurations and solutions.
• Identify technical questions, compatibility concerns, or capability gaps requiring Product involvement.

• Develop an understanding of how customer needs, technical requirements, and market observations are evaluated as potential business opportunities.
• Support the Head of Sales & Marketing by documenting potential Sales Portfolio Candidates and providing relevant customer, technical, and market information.
• Participate in Sales Portfolio Reviews and assigned follow-up activities to gain exposure to how opportunities are evaluated,…