GSOC Operator

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change.

Constantly grow as you work hard for a mission that matters at a company where you matter.

As a member of our Global Security Operations Center, you will report directly to the Global Security Operations Manager. You will play a vital role in safeguarding our operations and assets around the world. You will work to ensure a secure environment for employees, clients, and partners while utilizing advanced technology to monitor and respond to security incidents.

• Monitor alarms, including fire, door, and duress alarms, while answering routine and emergency calls.
• Monitor CCTV, to protect the building and assets, also to prevent or help stop any crime from occurring.
• Respond to life safety incidents (medical emergencies, natural disasters) and dispatch security officers, ERT, police, fire, and EMS personnel as needed via phone and radio.
• Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices.
• Create dispatch records for each officer deployed during your shift, and initiate incident reports and work orders as needed.
• Collaborate with the Emergency Response Team (ERT).
• Monitor Alert media to identify, analyze, and support all events and incidents that impact or potentially could impact operations, facilities, and employees globally.
• Troubleshoot technical issues with security systems, including CCTV and access control, to ensure proper functionality.
• Actively participate in projects related to the GSOC role, with responsibilities ranging from providing input and guidance to taking full ownership of initiatives based on individual expertise and capabilities.

• High school diploma or equivalent; associate or bachelor's degree in security management, Criminal Justice, or a related field preferred.
• 1-3 years of experience in security operations, law enforcement, or related fields.
• Familiarity with security CCTV monitoring systems and protocols.
• Ability to manage multiple lines of communication and multitask.
• Basic proficiency with surveillance and alarm systems.
• Strong verbal and written communication skills for clear incident documentation and reporting.
• Strong communication and interpersonal skills, with a professional demeanor in all interactions.
• Proven ability to maintain composure and professionalism in high-pressure situations.

• Advanced degree in Security Management, Criminal Justice, or a related field.
• 3-5 years of experience in a GSOC, corporate security, or a similar role.
• Possess a Remote Pilot Certificate (Part 107) &/or be able to possess within 180 days of hire.
• Experience in incident response and crisis management.
• Knowledge of physical security protocols and procedures.
• Strong analytical and critical thinking skills.
• Understanding of global security challenges and cultural sensitivity for operating in diverse environments.

• Competitive salary and 401K with employer match.
• Discretionary paid time off.
• Robust parental leave policy.
• An award-winning office/working environment.
• Ride along with police officers to see them use our technology and get inspired.

• Ability to sit for extended periods while monitoring multiple screens and surveillance feeds.
• Visual acuity to focus on various security systems and alerts for long durations.
• Manual dexterity for operating computers, phones, and communication devices effectively.
• Strong auditory skills to hear and comprehend alarms, radio communications, and phone calls clearly.

Within the Axon manufacturing facility, employees may be exposed to manufacturing noise, ambient temperatures, close quarters, hazards associated with working around moving machinery, exposure to…