Asset Protection - Agent - Scottsdale Promenade Rack

Job Description

The Asset Protection (AP) team’s function is to keep customers, employees, and brands safe. AP collaborates with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. AP also protects company profits by mitigating shrinkage risks, preventing, investigating, and resolving theft, and ensuring merchandise is available for customers. Asset Protection’s strategies are driven by three pillars:
Protect People by supporting employee and customer safety;
Protect Physical Spaces by safeguarding building and merchandise; and Support Product Accuracy through store partnership to improve inventory accuracy and reduce shrinkage.

When working in Asset Protection, no two days are the same. A typical day for an Asset Protection Agent includes the following responsibilities.

• Resolve theft by using good judgment and conducting quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting, and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, elevate, and support internal theft investigations through various methods, including exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement at the highest level and aid item‑level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents, including medical emergencies.
• Support the security of physical spaces by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high‑profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
• Testify in court when summoned for criminal or civil cases.
• Build cross‑functional partnerships with store leaders, neighboring retailers, and local law enforcement.

• Ability to make decisions and be accountable, using good judgment in a fast‑paced environment.
• Detailed, clear, and concise verbal and written communication skills.
• Strong interpersonal and communication skills.
• Ability to maintain a high level of confidentiality.
• Calm demeanor when dealing with safety issues, including individuals who engage in aggressive behavior.
• Accountability, initiative, and a high level of ownership.
• Flexibility to work a schedule based on business needs.
• Meet any state and local licensing requirements.
• Experience in investigative, asset protection, and security procedures (preferred).

$23.35 - $24.30 Hourly

• Medical, Vision, Dental, Retirement, and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount
• EAP Resources
• 401(k) plan
• Performance‑based incentives/bonuses
• PTO accruals, Holidays, and more

For Los Angeles or San Francisco applicants:
Nordstrom conducts background checks after a conditional offer and considers qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, identified at  Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state.