Hotline Counselor PT

Job Details

Job Location:

AZ Headquarters - Scottsdale, AZ 85253

Position Type:
Part Time

Join Our Team as a Hotline Counselor!

Are you passionate about making a difference in the lives of children and families? Do you have a strong background in crisis intervention and a desire to provide vital support to those in need? Childhelp is seeking a dedicated and compassionate Hotline Counselor to join our National Child Abuse Hotline team.

In this role, you'll provide crucial crisis intervention, education, and resource information to help-seekers contacting us via call, text, or chat. You'll be instrumental in creating action plans using our evidence-informed practice model, addressing critical issues such as child abuse, family conflict, domestic violence, and mental health concerns.

• Provide Counseling Services:
  Offer empathetic and undivided attention to help-seekers through phone calls, texts, and live chats, understanding their immediate needs and developing brief action plans.
• Documentation & Reporting:
  Accurately and completely enter relevant data into our Hotline database in a timely manner, and report information to authorities when legally required.
• Maintain Quality Standards:
  Stay current on all laws, regulations, policies, and practices related to child abuse and neglect, ensuring adherence to confidentiality, ethical guidelines, and contractual obligations.
• Collaborate and Grow:
  Attend staff meetings, complete required trainings, and actively participate in team discussions to identify effective approaches and interventions. Engage in reflective supervision to continuously improve your skills.

A bachelor's degree in psychology, social work, or a related field is required; A Master's or Doctoral degree in a relevant field is preferred.

Minimum one (1) year of experience working with family violence and/or child abuse.

• Strong understanding of laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements.
• Ability to successfully complete Hotline Counselor training and pass all competency assessments.
• Must meet all job expectations, including successful completion of the counselor assessment, within the first 90 days of employment.

• Friday & Saturday: 4pm-12:30am
• Saturday & Sunday: 7:30am-4pm
• Monday, Tuesday, Wednesday: 12pm-7pm
• Monday, Thursday, Friday: 6am-2:30pm
• Thursday & Friday: 2am-10:30am

Childhelp provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.