Senior Manager, Software Development

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission‑critical work.

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle:
We serve our user community. Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day‑to‑day actions.

Lead a high‑performing engineering team responsible for building, operating, and supporting mission‑critical applications with a strong focus on system reliability and production ownership.

The Senior Manager is responsible for leading a team of Developers and QA Engineers to deliver scalable, high‑performing software solutions while maintaining strong ownership of production systems. This role drives modern engineering practices across cloud‑native platforms, ensures system reliability, and supports operational excellence through effective production support, incident management, and continuous improvement.

• Software Developers and QA Engineers (direct team)
• Product Management for roadmap alignment
• Architecture and Platform teams for system design and modernization
• Client Success and Support teams for production operations and issue resolution
• Implementation teams for deployments and integrations

• Lead development and delivery of scalable services and applications built with .NET (C#) and deployed in AWS environments
• Drive adoption of modern engineering practices across cloud‑native architectures, APIs, and distributed systems
• Ensure high standards of code quality, system performance, and operational reliability
• Own production health, uptime, and system reliability for supported applications
• Lead incident management, root cause analysis, and post‑incident improvements
• Drive improvements in monitoring, alerting, and observability across systems
• Guide system design and technical decisions aligned with architectural standards
• Strengthen engineering ownership of system quality, reliability, and production outcomes
• Partner with cross‑functional teams to support deployments, integrations, and customer environments
• Promote adoption of AI‑assisted tools to improve engineering productivity, system quality, and operational efficiency
• Ensure strong on‑call practices and operational readiness across the team

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
• 8+ years of experience in software development and platform engineering
• 3+ years of experience leading engineering or cross‑functional technical teams
• Strong technical expertise in .NET (C#) and distributed system architectures
• Experience building and operating applications in AWS cloud environments
• Strong understanding of system reliability, production support, incident management, and operational excellence
• Experience designing and supporting API‑driven and integration‑heavy systems
• Strong analytical, communication, and stakeholder management skills

• Experience in healthcare technology or mission‑critical enterprise systems
• Experience supporting large‑scale production environments and client deployments
• Familiarity with AI‑enabled platforms or intelligent automation technologies

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities…