Site Reliability Engineer - Paze

Overall Purpose

The Staff Site Reliability Engineer partners with development teams by defining availability standards and implementing availability and resiliency patterns in applications and infrastructure.

• Design and implement software and tools to improve the performance, availability, scalability, and latency, while delivering end products to customers with the highest efficiency and meeting all security standards.
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Build automation and tooling around application management, such as deployments, configuration changes and disaster recovery scenarios.
• Design, implement and evangelize observability and monitoring systems to proactively detect problems and identify cause.
• Evaluate capacity of the application on a continuous basis to provide stats to the Product/Business teams and recommend an efficient path to scale for future needs.
• Identify performance bottlenecks and work with cross-functional teams to troubleshoot and resolve issues.
• Serve as a technical liaison for the application and provide documents and runbooks to Level 1 and Level 2 teams.
• Participate in 24X7 on‑call rotation.
• Be a champion of excellent processes; take the initiative in developing repeatable patterns and standard, reusable work across teams.
• Work directly with application development teams to provide feedback and technical requirements to the software development lifecycle, implementing best‑practice microservice design patterns and other modern software development approaches.
• Understand and support the adoption of best‑practice microservice design patterns and other modern software reliability approaches and techniques.
• Be a thought leader: a senior point of expertise on site reliability engineering issues, industry trends and developing technologies. Be a role model to others on the team. Coach and mentor team members.

• Education and experience typically obtained through completion of a Bachelor's Degree in Business and/or Computer Science or related field.
• Typically 8+ years of related progressive experience managing large complex projects in a technical or software development environment inclusive of post‑graduate degree.
• Proven ability to lead a team through high‑priority incidents and improve the RCA process.
• Excellent troubleshooting skills and proven experience resolving technical issues in complex environments.
• Hands‑on experience in designing and developing using one or more of the following technologies:
  Python, Go, Java, Docker, Microservices Architecture, Messaging frameworks such as Kafka, SQS or JMS, Database Technologies like Oracle, Dynamo DB, Aurora, Caching layers such as Redis and memcached, Strong understanding of Linux administration, Experience with CI/CD pipeline implementation including GIT, Chef, Maven, Jenkins, Strong understanding and hands‑on experience on TCP/UDP/IP protocols, Experience in leading cross‑functional teams to create technical solutions, Proven track record designing and building complex end‑to‑end systems (full stack developer).
• Background and drug screen.

• Good programming skills in one or more of the following languages:
  Java, Ruby, Python, JavaScript and Go.
• Hands‑on experience in supporting applications in a 24X7 customer‑facing production environment.
• Working knowledge of AWS, Docker, Kubernetes, Swarm.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves…