Service Management Engineer 3

This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office

• Key contributor in the design, development, implementation, and support of the Service Now platform.
• Owns release level estimation for less complex development activities and assists in estimating release level of effort for complex development activities.
• Takes ownership of medium to complex business requirements and works them to completion.
• Reviews opportunities for process enhancements and recommends potential solutions.
• Identifies and recommends ideas for improvements within the tool, process, and metrics.
• Contributes to ensuring compliance with regulatory standards.
• Promotes a continuous quality improvement culture to enhance the services provided to all customers.
• Builds and maintains relationships with key stakeholders and customers by demonstrating positive attitudes and actions through a display of courtesy, congeniality, cooperation, initiative, sensitivity, and professionalism.
• Ensures tools are designed and implemented based on industry best practices and in accordance with Choice standards and challenges standards when appropriate.
• Drives incident resolution, as needed.
• Shares knowledge with peers and junior team members.
• Version upgrades activities.
• System performance issues.
• Responding to and resolving system outages.
• Communicating maintenance activities to impacted stakeholders/teams.
• Maintains adequate tool/system documentation.
• Suggests improvements based upon industry trends and strategies.
• Participates in planning and implementation meetings.

• Bachelor of Science or equivalent experience required.
• Minimum of five years of Service Now development experience.
• Excellent analytical and problem-solving skills to effectively evaluate information and data to make decisions.
• Excellent knowledge of design, coding, testing methodologies, and debugging procedures.
• Excellent oral and written communication skills to effectively communicate information to audiences at all levels of the organization, stakeholders, as well as provide end-user documentation and self-help solutions.
• Excellent interpersonal skills necessary to interact effectively with management, engineers, administrators, and business partners.
• Able to work under pressure and balance workload to make measurable progress on multiple high priority projects.
• Able to work both independently, as well as collaboratively, in achieving results within established time frames with minimal supervision.
• Ability to manage and prioritize multiple assignments supporting business as usual, user request, as well as special projects.
• Ability to collaborate at a high level with others and actively incorporate their input.
• Strong knowledge of computer languages, including but not limited to JavaScript, Angular, Python, SQL, and HTML.
• REST API experience, including JSON and credentials configuration.
• Familiarity with the AWS cloud environment, including Lambda.

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North…