Line & Ramp Services Agent at Jet Aviation Scottsdale, AZ

Line & Ramp Services Agent

Scottsdale, AZ – Jet Aviation – Fixed Base Operations (FBO) – Graduate / Entry Level.

The position is required to serve the customers needs and the requirements of their aircraft in accordance with Jet Aviation policy and procedures by performing the duties listed below.

• High School Diploma/GED.
• Ability to work flexible schedules and in various weather conditions.
• Must be able to obtain a certificate from the NATA Line Service training program.
• Must be able to obtain a motor vehicle operating permit (MVOP) within 30-60 days.
• Must obtain an Airport  within 30 days of employment.
• Must be at least 18 years of age, with a valid driving license.
• Ability to read and communicate in English.

• Responsible for refueling and defueling all types of aircraft on a daily basis, demonstrating knowledge of specific fueling requirements.
• Provides towing and disconnecting services for all types of aircraft.
• Executes hand signals to guide aircraft during arrivals and departures.
• Provides service to aircraft using ground support equipment, e.g., use of GPU for aircraft engine starts and ground power, use of lavatory cart and emptying procedures, etc.
• Communicates with employees and/or crew using radios to provide excellent customer service.
• Assists in providing aircraft with ice, coffee, catering and other necessary services.
• Provides transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus.
• Assists with aircraft and hangar cleaning, as needed.
• Assists with general grounds keeping (grass cutting, weeding, picking up paper and trash, general housekeeping, etc.).
• Other duties may be assigned, as needed.

• Two years related experience as a line service technician and/or training; or equivalent combination of education and experience (strongly preferred).
• Knowledge of refueling procedures of general aviation aircraft and corporate aircraft.
• Knowledge of towing procedures and techniques.
• Safety focused.
• Results driven and able to execute with high personal accountability.
• Strong initiative and self-direction.
• Performs duties in the supervisor’s absence.
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues.
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador.
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach, frequently stand, walk, or sit, occasionally climb or balance, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds above their heads.

Specific vision required for this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

The work environment characteristics include working in both a heavy maintenance environment and in upscale customer areas. Noise levels are usually moderate with occasional high volume when aircraft arrive or depart. The employee is frequently exposed to vibration and occasional fuel fumes. Work in all types of weather conditions is required. The hangar environment may be extreme hot and cold during certain seasons of the year.

Jet Aviation eligible employees can enjoy a competitive benefits package that includes health, dental and vision insurance, matching 401(k), health savings and flexible spending accounts, short‑term and long‑term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans