Shipping Clerk

We are seeking a dependable, detail-oriented Shipping Clerk to join our mail-order pharmacy team. The Shipping Clerk is responsible for preparing completed prescription orders for shipment, ensuring packages are accurate, properly labeled, appropriately packed, and processed for on-time delivery.

This position works in a fast-paced pharmacy environment where accuracy, productivity, organization, and patient confidentiality are essential. The Shipping Clerk works closely with pharmacy technicians, pharmacists, and other operations staff to keep prescription orders moving efficiently through the shipping process.

• Order Preparation & Packaging
  • Prepare completed prescription orders for shipment to patients.
  • Verify that the correct shipping label and documentation are matched to each order.
  • Package medications securely and according to pharmacy procedures and shipping requirements.
  • Process shipments using pharmacy and carrier shipping systems.
• Sort completed packages by carrier, shipping method, or pickup requirements.
• Monitor shipping queues and prioritize orders based on carrier cutoff times and service levels.
• Assist with carrier pickups and ensure packages are ready before scheduled pickup deadlines.
• Identify and elevate damaged packages, shipping discrepancies, incorrect labels, or other potential errors before shipment.
• Assist with refrigerated or temperature-sensitive shipments when applicable, including proper use of insulated packaging and cold packs.
• Follow pharmacy policies regarding patient privacy and the handling of protected health information (PHI).
• Follow all applicable pharmacy, workplace safety, and company policies.
• Shipping Area & Supplies
  • Maintain an organized shipping area and ensure completed orders are processed efficiently throughout the day.
  • Maintain adequate supplies of boxes, mailers, packing materials, labels, and other shipping materials.
• Operational Support & Performance
  • Assist with inventory, receiving, stocking, or other pharmacy operational duties as needed.
  • Communicate shipping problems or workflow delays promptly to pharmacy leadership.
  • Meet established productivity and accuracy expectations while maintaining a strong focus on patient safety.
  • Perform other duties as assigned.

• High school diploma or equivalent.
• Strong attention to detail and organizational skills.
• Ability to work accurately in a high-volume, fast-paced environment.
• Basic computer and data-entry skills.
• Ability to follow written procedures and standardized workflows.
• Reliable attendance and punctuality.
• Ability to work effectively as part of a team.

• Previous shipping, fulfillment, warehouse, pharmacy, healthcare, or mail-order experience.
• Experience using UPS, Fed Ex, USPS, or similar shipping systems.
• Experience working in a high-volume production or fulfillment environment.

• Ability to stand and/or walk for extended periods.
• Ability to perform repetitive packaging, labeling, and scanning tasks.
• Ability to lift and move packages and shipping supplies up to 5–10 pounds.
• Ability to bend, reach, push, pull, and perform repetitive hand movements throughout the workday.

The ideal candidate is:

• Accurate – understands that shipping the correct prescription to the correct patient is critical.
• Fast and efficient – able to maintain productivity without sacrificing accuracy.
• Dependable – arrives on time and understands that carrier deadlines depend on the shipping team.
• Organized – keeps orders, supplies, and work areas controlled and orderly.
• Team-oriented – communicates effectively with pharmacists, technicians, and other operations staff.
• Safety-focused – recognizes potential errors and stops or escalates questionable shipments rather than allowing an incorrect package to leave the pharmacy.

This position is based within a high-volume mail-order pharmacy and involves continuous coordination with pharmacy production and fulfillment teams. Work volume may fluctuate throughout the day, particularly as carrier pickup deadlines approach. Employees are expected to maintain accuracy, productivity, professionalism, and patient confidentiality at all times.

Full-time; schedule may include early mornings, and occasional overtime based on shipping volume and business needs.

Any offer of employment is contingent upon satisfactory completion of a background check and pre-employment drug screening, consistent with applicable law and company policy.

Employees who demonstrate strong performance, reliability, and competency in this role may be considered for advancement to a Pharmacy Technician Trainee position, subject to business needs and applicable state require