Clerical Assistant - Allegheny County Assistance Office

The Position

The Allegheny County Assistance Office is seeking a Clerical Assistant 2 who enjoys working in a fast‑paced, service‑focused environment. This role supports critical programs that help families and individuals across the community. You will contribute to efficient office operations while building valuable administrative skills. Join a dedicated team and take pride in work that supports others.

This position supports the work of Income Maintenance Caseworkers by handling important clerical and office tasks that keep operations running smoothly. The role helps ensure that services and programs are delivered accurately and on time for clients in need.

• Application Support:
  Complete file clearances, resolve discrepancies, scan documents, import applications, and update records.
• Mail Processing:
  Receive, sort, scan, and distribute incoming and outgoing mail.
• Client Assistance:
  Greet visitors, provide general information, record check‑ins, and collect verification materials.
• Data Entry:
  Enter updates, issue benefits, prepare forms and letters, and process emergency payments.
• Case Management:
  Transfer cases, track reporting requirements, and assist with storage and record maintenance.
• Phone Support:
  Answer calls, handle inquiries, and direct messages appropriately.

• Full‑time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday‑through‑Friday with a 1‑hour lunch.
• Travel and overtime as needed.
• DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunities for advancement, and shift selection in addition to a great work environment.
• Work
  
  Conditions:
  
  Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework:
  This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Allegheny County.
  
  The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:
  Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting salary of $36,108 (before taxes).

• Minimum Experience and Training Requirements:
  • Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
  • Graduation from high school; or
  • An equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.