Clerical Assistant ; Management Support Services - Philadelphia County Assistance Office

Overview

THE POSITION As a Clerical Assistant 2 with the Department of Human Services, Philadelphia County Assistance Office, you will play an active part in keeping essential services moving. This job gives you the chance to work in a fast-paced environment where your efforts help coworkers and the public. You will learn valuable skills that can support a long and steady career.

This role offers daily variety and the satisfaction of meaningful work.

This role supports daily office operations that help the Department of Human Services serve the public. The work involves communication, organization and handling materials and information with care. As a Clerical Assistant 2, you will perform the following duties:

• Reception Support:
  Greet visitors, answer questions and guide individuals to the proper staff or resources
• Telephone Assistance:
  Manage incoming and outgoing calls, screen callers and direct them to the correct contact
• Document Preparation:
  Prepare reports and correspondence, maintain tracking systems and proofread materials for accuracy
• Office Equipment Use:
  Operate computers, copiers, fax machines, shredders and other office equipment
• Filing and Records:
  Organize, set up and maintain filing systems and pull case records for storage
• Mail and Supplies:
  Sort mail, manage inventory, distribute supplies and maintain storage areas
• Chauffeur and Delivery:
  Pick up and deliver mail, correspondence, supplies, equipment, or staff on a daily basis

Additional details regarding this position can be found in the position description.

• Full-time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday through Friday, with a 1-hour lunch.
• This position requires possession of a valid driver's license.
• DHS provides benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection, and a positive work environment.
• Work Conditions:
  Assigned duties are performed in a controlled office environment. Some reassignment to different work sites may occur due to operational needs, in compliance with contract language.
• Telework:
  This position does not offer telework.
• Salary:
  New employees to the Commonwealth of Pennsylvania begin at the starting salary of $36,108 (before taxes).
• Applicants will receive further communication via email. Check email (including spam/junk folders) for notices.

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

• Possession of a valid driver's license is required for this position.
• You must meet the PA residency requirement. For more information, follow the Residency Guidelines.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• Resumes, cover letters, and similar documents will not be reviewed; information to support eligibility must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

• Pennsylvania law provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to the official PA employment site and click on…