Human Relations Intake Coordinator (General) (Bilingual

(Bilingual)

(General)

This is paraprofessional community relations work as an intake coordinator for the City’s commission charged with eliminating discrimination in employment, housing, city services, and public accommodations. An employee in this class provides intake services for the professional staff in the commission by conducting interviews in order to collect facts and information related to complaints of alleged discrimination, neighborhood conflicts and unfair rental practices.

A significant aspect of the work includes receiving and directing new intakes to the appropriate commission units and providing referrals to relevant external agencies and organizations. Work includes maintaining electronic databases and case files, writing reports and correspondence, serving as a community liaison and may include other general clerical and receptionist functions including the screening of telephone calls, e-mails, and visitors.

Work is performed under the supervision of an administrative superior.

Only an Open-Competitive eligible list will be established as a result of this examination. Permanent City employees will receive no promotional preference in this examination.

Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.

Philadelphia residency is not required to submit an application; however

Applicants must have established bona fide residency in the City of Philadelphia for one year prior to appointment.

Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score.

To receive such preference, candidates must respond to the question regarding residence on this application. This response will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.

If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.

As a condition of employment with the City, any person offered employment shall be required to certify that such person either is fully current on any and all debts, taxes, fees, judgments, claims, and other accounts and obligations due and owing to the City; or has voluntarily entered into a payment agreement with the City. For so long as the person is employed by the City, the amount of the payment as set forth in the payment agreement (not to exceed, for any pay period, twenty percent (20%) of the person’s gross pay for such period, without the person’s consent) shall be withheld from each paycheck until such payment agreement is fully satisfied.

Such person shall also be required to certify as a condition of employment that he or she is fully current on any and all debts, taxes, fees, judgments, claims, and other accounts and obligations due and owing to the Philadelphia Gas Works (PGW) or has voluntarily entered into a payment agreement with PGW.

Failure to enter into a payment agreement shall result in the cancellation of the appointment and removal from the certification. The name of the eligible candidate will be returned to the eligible list.

Candidates who pass Open-Competitive exams may be eligible for additional points added to their final score. Preference Points may be claimed from the time of application until 30 days after the eligible list is established. The required documentation for the preference must be provided to receive the points.

Ten points will be added to the scores of eligible…