Engagement Manager- Ed-Tech- Pennsylvania

We are looking for a proactive, innovative, results-oriented Engagement Manager to develop and nurture relationships while driving ongoing product adoption and ensuring account health across Class Link customers in Pennsylvania.

• Become an expert on all Class Link products
• Provide strategic and technical guidance on the use and expansion of the Class Link suite of products
• Maintain relationships with current customers in the assigned territory, including onsite meetings, phone, email, and SWAG mailings, to increase adoption and usage of Class Link
• Perform all account management duties such as proactive customer outreach, annual client review meetings, quoting, renewal emails, etc.
• Serve as the education and product expert to support customer understanding of Class Link
• Confidently conduct demonstrations of Class Link virtually and during conferences
• Help develop positive relationships between Class Link and influential partner organizations
• Ensure year-over-year customer retention and assist with renewal fee negotiations as needed
• Host regional and virtual user group events with current and prospective customers
• Attend conferences and events in assigned territories, engaging with potential and current customers
• Maintain documentation for each customer internally
• Leverage tools provided to understand customer health and intervene when needed
• Maintain high levels of customer satisfaction and health
• Deliver experiences that drive customer retention

• Maintain high levels of customer satisfaction
• Deliver experiences that drive customer retention
• Work on cross-functional teams to improve Class Link’s product suite
• Maintain or improve renewal rate
• Maintain at least 80% Annual Review completion rate

Applicants must be located in or close to Pennsylvania.

In this role you will support school districts in Pennsylvania.

• Administrator-level experience with Class Link
• Diverse rostering experience
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Experience in presenting in virtual and online environments
• Strong project management skills and the ability to be flexible when needed
• Self-starter who can work independently

• 3+ years experience in a senior consultative/account management role
• Experience as a technology leader for a district office
• Extensive knowledge of K-12 ed-tech marketplace
• Unwavering passion to improve classroom learning and pedagogy
• Bachelor's degree required;
  Master or postgraduate degree a plus
• Work from home and willingness to travel up to 50% of the time

• PMP certification
• Previous knowledge using a customer success tool (Churn Zero, Gainsight, Vitalli)

• Google Suite
• MS Office Suite
• Zoom Meetings

Requires travel up to 50% of the time to support in-person school partner engagements and hosting and delivering user groups.

• Generous Paid Time Off
  : 4+ weeks of vacation and 13+ paid holidays
• Parental Leave
  : 12 weeks fully paid for all parents
• Retirement
  : 401(k) with 0.5:1 company match
• Comprehensive Health Coverage
  :
  Medical, dental, and vision plans
• Insurance
  :
  Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance
• Volunteer Time Off
  :
  Give back through Class Link Cares paid volunteer days
• Lifelong Learning
  :
  Tuition reimbursement for continued education
• Growth & Development
  :
  Coaching and internal programs to support career and personal growth
• Supportive Culture
  : A workplace that values curiosity, compassion, and continuous learning
• Connection & Community
  :
  Annual company retreats and team events with bright, fun coworkers

Class Link is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.