Supervisor, Park Operations

join us at sesame place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard‑working individuals to become our ambassadors. Come and play an important part on our incredible team today!

as the full time aquatics supervisor you will provide coverage as the department, including duty supervisor shifts, overseeing operation of all park attractions by providing active leadership to ensure safety, service and quality for both guests and ambassadors.

enthusiastically represent sesame place with a positive attitude, high energy, and commitment to quality throughout all aspects of the job. Ensure a safe environment for all ambassadors and guests.

lead the development of all water safety ambassadors through comprehensive training, consistent feedback, and ongoing coaching.

enforce compliance with all applicable state and federal regulations, park policies, and departmental procedures.

assist manager with ambassador and leadership scheduling, guarantee that ambassadors receive scheduled breaks and meal periods in accordance with company policy and labor laws.

uphold the highest standards of cleanliness throughout the park; conduct regular quality inspections and follow up on areas of improvement.

maintain inventory, stock/replace area supplies and equipment as needed.

respond to emergencies following established park protocols, providing support to ambassadors as needed.

deliver outstanding guest service by promptly addressing guest needs, expectations, and concerns.

communicate effectively with peers across the department and with other park departments to ensure seamless operations.

monitor, track, and record data for completion of daily and weekly operational reports.

provide status updates to leadership on ongoing projects and completed assignments.

offer support to other locations within the park as operationally required. Other duties as assigned.

• at least 18 years of age
• unrestricted availability, including weekends and holidays with a minimum of 5 days per week
• valid lgi certification through red cross
• ability to complete provided cpr/aed training/certification
• able to be trained and certified at all assigned areas and job functions
• able to climb stairs/ladders
• able to operate and maneuver in/around tight spaces
• able to use heavy equipment for cleaning
• comfortable with exposure to noise and vibrations
• able to work in all weather conditions and temperature extremes
• comfortable with fumes, dust, and odor
• ability to bend, sit, stand, squat, stoop, walk, kneel, and reach with hands and arms at appropriate height
• stand, walk, and/or sit for prolonged periods of time
• must positively interact with guests, co‑workers, and vendors of all ages, cultures, and individuals with special needs
• comfortable speaking in front of large groups of guests and team members
• remain calm and professional during challenging situations
• excellent written and verbal communication skills
• working knowledge of all microsoft office applications
• skilled in organization and planning
• ability to lift or move up to 75 lbs
• valid state driver’s license preferred

• troubleshooting – determining causes of operating errors and deciding actions
• critical thinking – using logic and reasoning to evaluate alternative solutions, conclusions or approaches to problems
• equipment selection – determining the kind of tools and equipment needed for a job
• time management – managing one’s own time and the time of others
• speaking – conveying information effectively to others
• writing – communicating effectively in writing as appropriate for the audience

• paid time off
• complimentary park tickets and passes
• park discounts on food and merchandise
• medical, dental, and vision insurance
• 401(k) retirement plan
• voluntary insurance (life insurance, disability benefits)
• tuition reimbursement
• dependent and health care flexible spending accounts
• employee assistance program
• legal assistance plan

eeo employer: seaworld parks & entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, gender, national origin, sexual orientation, gender identity or expression, disability or covered veteran status.