Credit​/Collections Coordinator

Credit/Collections Coordinator

Department: Corporate

Employment Type: Full Time

Location: Nottingham, PA

We are currently seeking a qualified individual who is looking to gain industry knowledge and experience for the Credit/Collections Coordinator position, joining our team in Nottingham, PA.

Schedule: Monday-Friday approximately 40+ hours a week.

• BENEFITS
  :
  This position is full-time benefit eligible, elective benefits include:
• Medical, dental, hearing and vision insurance.
• Marathon Health Clinic - a premier on-site healthcare provider. A separate entity from Herr's, located at our Nottingham, PA facility. This facility ensures easy access to tailored healthcare services, preventative care, wellness programs, for employees on any medical plan.
• Opportunity to contribute to a 401k, with a company match.
• Paid vacation, holiday and sick time.
• Paid Employee referral program.

This position is responsible for credit/collection responsibilities for the Accounts Receivable team. The role involves working directly with customers, resolving outstanding accounts, and ensuring timely payments while maintaining strong customer relationships.

Credit/Collections Responsibilities

• Monitor accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to collect overdue amounts. Utilize judgement to analyze customer’s ability to pay and establish a repayment plan.
• Service accounts by investigating problems and working towards a solution while maintaining a positive customer service experience.
• Maintain records of all contact and attempted contact with customers holding delinquent accounts.
• Maintain records of any payments collected from customers.
• Submit regular reports on the status of unpaid accounts and those in repayment.
• Process payments (checks, credit card and ACH), and refunds.

Customer Service/Communication

• Cultivates positive professional relationships at all levels with a diverse audience.
• Communicates and collaborates effectively while striving for the highest possible outcomes for employees and the organization.
• Develops and maintains strong working relationships with internal and external customers.
• Provides back‑up support for other positions within the Accounts Receivable team.

• High school diploma or general education degree (GED) required.
• Associate’s Degree and/or 2 years related experience in Credit/Collections preferred.
• MS Office Suite experience required, intermediate skill level preferred.
• Experience with Microsoft D365 F&O preferred.
• Demonstrated experience with attention to detail and excellent organization skills.
• Demonstrated experience to work independently or as a team with results‑driven approach.
• Exemplary customer service skills and communication.
• Excellent interpersonal relationship building skills.
• Recognized as proactive in problem‑solving and works towards creative solutions.
• Ability to effectively present information in one‑on‑one and small group situations to internal/external customers.
• Requires strong problem‑solving ability and strong analytic skills.

• Performs work required for this position in an office environment.
• Remains sedentary for moderate to extended periods of time.
• Required to use a computer monitor, keyboard, and mouse for extended periods of time.
• Ability to lift up to 20 pounds on occasion.

In addition to the essential functions listed above, the employee is expected to adhere to the confidentiality agreement, exercise honesty, integrity and respect with all clients and co‑workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co‑workers and clients, work with accuracy, efficiency, and attention to detail, respect the work environment and keep it as environmentally friendly as possible, and exercise initiative to learn new skills and tasks and to help co‑workers when possible.

Reliable attendance and punctuality are also required. The employee is also expected to perform such other duties, special projects and functions as required from time to time.

Herr Foods Inc. is a drug‑free workplace and an equal opportunity employer M/F/Veterans/Disabilities