Customer Retention Strategist: Drive & Growth
Job in
Scranton, Lackawanna County, Pennsylvania, 18512, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Jobtailor is seeking aRetention Specialist to manage customer retention, handle cancellation objections, and drive renewals. You will work with Service, Billing, and Operations to overcome barriers, finalize agreements, and ensure smooth handoff to implementation.
Strong CRM and Office skills are required, with a customer-centered, data-driven approach. Ideal candidates have 2+ years in sales or customer success, excellent communication, and a proven ability to meet retention KPIs in a
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