Business Growth Manager

World Via Travel Network, a leading host agency, and top 50 sellers of travel in the United States, is seeking a dynamic and results-driven Business Growth Manager to join our team. As a part of our organization, you will have the opportunity to work in a startup atmosphere while benefiting from the resources of an established and profitable company.

In this role, you will drive the growth and success of our independent travel agents by providing strategic onboarding, training, and performance support. You’ll deliver coaching, optimize tool adoption, monitor sales performance, and implement retention strategies to enhance agent success. By building strong relationships and analyzing key metrics, you will ensure agents stay engaged, productive, and aligned with business goals, directly contributing to the growth of our network.

• Execute effective onboarding programs for new travel agents joining our network
• Provide personalized guidance and support to help agents establish and grow their travel businesses through live training sessions, one-on-one coaching, and recorded webinars
• Conduct regular check-ins and progress reviews with assigned agents

• Monitor agents' travel sales production and implement strategies to boost performance
• Identify areas for improvement and provide targeted coaching and training
• The monitoring of KPIs and implementation of structured goals will measure performance

• Ensure agents are proficient in using World Via's suite of tools and technologies
• Develop and deliver training sessions on new tools and industry best practices
• Track and optimize tool adoption rates among assigned agents

• Build and maintain strong relationships with individual agents and agent groups
• Serve as the primary point of contact for assigned agents, addressing their needs and concerns
• Collaborate with other departments to resolve agent issues and improve overall satisfaction

• Implement strategies to enhance agent satisfaction and loyalty
• Conduct regular surveys and feedback sessions to gauge agent sentiment
• Develop and execute retention programs for at-risk agents

• Generate regular reports on agent performance, tool adoption, and satisfaction metrics
• Analyze data to identify trends and opportunities for improvement
• Present findings and recommendations to senior management

At World Via
, we’re looking for structured thinkers full of passion, ambition, and kindness.

We welcome people of diverse backgrounds and perspectives who aren’t afraid to challenge assumptions and the status quo.

• Are fundamental optimists who believe that no industry compares to the travel industry.
• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.

We are committed to your professional development and growth as a company.

• You will set your own monthly goals aligned with our ambitious strategy.
• You will have our collective support in achieving significant wins—and personal coaching from your manager.
• You will be encouraged to take risks, try new things, and be creative with your work.
• You will have many opportunities to exchange and engage in feedback.
• You will be offered continual chances to stretch yourself and raise your own "bar.".
• You will be rewarded for achieving excellence and mastery.

• Bachelor’s degree in Business, Marketing, Hospitality, or related field
• 3-5 years of experience in travel industry sales, account management, or related role
• Proven track record of driving growth and achieving sales targets
• Strong understanding of the travel agency business model and industry trends
• Excellent communication and interpersonal skills
• Ability to…