Tourist Information Counselor

dental insurance, vision insurance, parental leave, vacation time, paid time off, paid holidays, sick time, retirement plan

As a Tourist Information Counselor with the Department of Transportation, you will help travelers discover what Pennsylvania has to offer. You will provide clear information and support to visitors who look to you for guidance. Each interaction gives you the opportunity to highlight local attractions and build strong connections with the traveling public. This role is perfect for someone who enjoys helping others and promoting our state.

In this position, you will support visitors by providing accurate travel information and maintaining an organized Welcome Center that reflects pride in Pennsylvania. You will assist travelers, support special programs, and help ensure smooth daily operations. As a Tourist Information Counselor, you will perform the following duties:

• Customer Support
  :
  Provide directions, lodging information, and travel resources to visitors
• Tourism Outreach
  :
  Participate in programs and events that strengthen partnerships with tourism groups
• Center Operations
  :
  Open or close the Welcome Center and maintain clean, orderly displays
• Inventory Management
  :
  Organize, store, and track literature and supplies for daily needs
• Reporting Tasks
  :
  Prepare accurate daily reports and update records for visitors and materials
• Team Communication
  :
  Share questions, ideas, and updates with supervisors to support operations

• Part‑time temporary “on‑call” employment.
• Shifts vary and working hours are based on operational need.
• On‑call shifts can range from 7:00 AM to 7:00 PM (currently 9:00 AM to 5:30 PM). Seven days per week.
• Telework
  :
  This position does not allow telework.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for notices.

Minimum Experience and Training Requirements

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements

• Willing and able to work in and commute to Tioga County PennDOT Welcome Center at Route 15 southbound, 7 miles south of the PA/NY border.
• Ability to be “on call” between 7:00 AM to 7:00 PM, seven days a week (current hours 9:00 AM to 5:30 PM).
• Ability to report to work within 1 hour of being called in.
• Front‑facing public contact experience.
• Computer experience.
• Experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• Ability to perform essential job functions.

Preferred Qualifications (Not Required)

• Five or more years of full‑time experience in front‑facing public work.
• High school diploma or equivalent.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.