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Guest Experience Manager — Ticketing & Service
Job in
Scranton, Lackawanna County, Pennsylvania, 18512, USA
Listed on 2026-05-31
Listing for:
Greater Philadelphia Cultural Alliance
Full Time
position Listed on 2026-05-31
Job specializations:
-
Customer Service/HelpDesk
Event Manager / Planner, Customer Service Rep
Job Description & How to Apply Below
The Franklin Institute is seeking a Guest Experience Manager to oversee museum floor operations, focusing on ticketing and guest services. The role includes managing staff, ensuring a world-class visitor experience, and handling operational tasks.
This full-time position requires a Bachelor's degree or significant management experience in customer service, with a salary range of $60,000 - $65,000 per year. Candidates should have strong problem-solving skills and a team-oriented approach.
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