Loan Application Analyst

Schedule

Monday – Friday 10:00am – 6:00pm, Saturday 8:00am – 4:00pm with Thursdays off.

• Member Interaction & Application Support: handle inbound member calls related to loan inquiries and applications; assist members with completing loan applications; provide clear and accurate information on loan products, terms, and options; guide members through the application process and next steps.
• Loan Evaluation & Decisioning: review and evaluate loan applications, including credit, income, and risk factors; verify applicant information using credit bureaus and supporting documentation; make loan approval or denial decisions in accordance with policy; ensure all required documentation is complete and accurate.
• Communication & Member
  
  Experience:
  
  clearly communicate loan decisions, including approvals and denials; use a professional, solution‑focused approach in all interactions; recognize and respond appropriately to member cues and concerns.
• De‑escalation and Conflict Resolution: de‑escalate situations involving dissatisfied members, offering patience, assistance, and support to find alternative solutions; handle member complaints professionally and efficiently.
• Training and
  
  Collaboration:
  
  assist in training new employees, ensuring they understand policies; collaborate with other departments to improve overall service.
• Quality & Efficiency: maintain a balance between call quality and productivity expectations; manage call flow effectively while ensuring accurate decisioning; adhere to established procedures, policies, and compliance requirements.
• Other duties as assigned.

• High School diploma or equivalent (Required).