Customer Service Representative
Job in
Scranton, Lackawanna County, Pennsylvania, 18512, USA
Listed on 2026-06-04
Listing for:
Tower Loan of Mississippi, LLC
Full Time
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, Bank Customer Service
Job Description & How to Apply Below
About the Role
Customer Service Representatives (CSRs) at Tower Loan play a key role in delivering exceptional customer service, building relationships, and helping customers find the right financial solutions.
Responsibilities- Develop strong customer relationships by offering excellent service and promoting relevant financial solutions.
- Receive and process payments in customer accounts.
- Market to current, former, and potential customers to drive loan production.
- Maintain and secure cash drawer and accounting activities, including balancing and preparing deposits accurately.
- Execute office administrative activities, such as checking branch mail, filing, purchasing office supplies, etc.
- Process loan applications and collect payments due.
- Perform all other duties as assigned.
- High School Diploma or GED.
- Valid driver’s license and reliable vehicle.
- Preferred experience in cash handling, sales, or customer service.
Location:
On‑site. The schedule is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week and may include Saturday.
- Health and Well‑Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance.
- Up to 3% 401(k) match.
- Paid Time Off – 16 days per year after one full year, with cash back for unused time.
- Paid holidays.
- Annual raises and performance bonuses.
- Monthly incentive and employee referral bonuses.
- Participation in charitable campaigns.
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