Customer Service Representative

About the Role

Customer Service Representatives (CSRs) at Tower Loan play a key role in delivering exceptional customer service, building relationships, and helping customers find the right financial solutions.

• Develop strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawer and accounting activities, including balancing and preparing deposits accurately.
• Execute office administrative activities, such as checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

• High School Diploma or GED.
• Valid driver’s license and reliable vehicle.
• Preferred experience in cash handling, sales, or customer service.

Location:

On‑site. The schedule is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week and may include Saturday.

• Health and Well‑Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance.
• Up to 3% 401(k) match.
• Paid Time Off – 16 days per year after one full year, with cash back for unused time.
• Paid holidays.
• Annual raises and performance bonuses.
• Monthly incentive and employee referral bonuses.
• Participation in charitable campaigns.