Water Field Customer Service Representative

Overview

This is utility field customer service work at the full performance level in the Water Department’s Operations Administration section. Employees perform work in one of three areas of assignment:
Customer Service, Delinquency & Restoration or Metering.

• Customer Service: conduct field investigations of customer complaints and claims pertaining to water and sewer services, plumbing violations and emergency repairs, and issue and enforce Notices of Plumbing Defects when water and sewage violations are found.
• Delinquency & Restoration: conduct field investigations, issue violations and Notices of Plumbing Defects, collect payment of delinquent and non-complaint accounts, the shut-off and restoration of delinquent accounts, and the shutoff of illegally restored services.
• Metering Assignment: perform inspections to determine compliance with Philadelphia Water Department regulations and investigate, install, repair and troubleshoot residential and commercial AMR (Automated Meter Reading) water meters.
• Communicate in the field with water customers, business representatives, and the general public to resolve problems.

• Civil Service Status: Presently employed by the City of Philadelphia with permanent Civil Service status in the Water Department with a performance rating of Satisfactory or higher.
• Education: Education equivalent to the completion of the twelfth school grade.
• Experience: Two years of experience as a Utility Representative, performing utility customer support work, receiving and interpreting requests or complaints related to water and sewer service, which has included making on-site inspections to ascertain the nature of complaints.
• Other: Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources.

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania prior to appointment and during tenure of employment.