Customer Service - Order Department Job Scranton area,Pennsylvania USA,Customer Service/HelpDesk

Customer Service - Order Department
Pay: $15.50
Monday – Friday | 8 AM – 4:30 PM
Location:
Dunmore, PA

Responsibilities:

Answer telephone calls and provide helpful support to our customers.
Enter orders into the various order management systems
Account maintenance, such as account setup, account updates, address changes, etc.
Participate in discussions regarding improving National Book’s operating procedures.
Will to take on additional assignment during slower times
Other tasks as assigned

Requirements:

Always convey professionalism and courteousness, especially during stressful encounters
Excellent written and verbal communication skills
Detail oriented and highly organized
Good PC skills, including experience with Word, Excel, and Outlook
Good problem-solving skills
Knowledge of Logistics PRO, AS/400, navigating websites, and using email
Drug screening and Background Screening

Benefits (employee contribution):

Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Benefits (employee contribution):

Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

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