Veterinary Client Service Representative

Keystone Veterinary Emergency & Referral – Client Service Representative (Part‑time)

Keystone Veterinary Emergency & Referral is looking for a part‑time Client Service Representative to join our Emergency team as part of the Thrive Pet Healthcare community in Havertown, PA.

You play a critical role in the client experience during some of their most emotional moments. As a Client Service Representative in our emergency hospital, you serve as the primary point of contact for pet owners. You’ll provide clear communication, compassion and calm guidance in a fast‑paced, high‑acuity environment. Your work includes triaging incoming calls, coordinating patient admissions and discharges, explaining the next steps in care, and supporting the medical team by ensuring accurate information flow from intake through discharge.

• Minimum 2 years of experience in a Customer/Client Service role
• Clinical Veterinary experience strongly preferred
• Superior communication skills
• Computer literacy
• Positive work attitude
• Self‑motivated
• Excellent organizational skills

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• A vast, diverse, and free library of continuing education courses – ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment.

Thrive Pet Healthcare creates the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care.