Service Advisor

We are looking to add a Service Advisor to our team. The role includes ensuring customers receive prompt, courteous, and effective service with full ownership of the customer experience.

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Schedule service appointments utilizing the available scheduling system properly.
• Obtain customer history and vehicle data prior to arrival when possible.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Document customer’s vehicle needs accurately and clearly on repair order.
• Inspect vehicle for damage and other needs.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Review Multi-Point Inspection format and ask for authorization.
• Check on progress towards completion. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional and energetic work-style
• Previous dealership service advisor experience a HUGE plus

• Full complement of health insurance benefits
• Paid Time Off in first year of employment
• Paid Holidays
• Paid Parental Leave
• 401(k) with Company match
• Company-paid short-term disability and workers’ compensation
• Company-paid term life insurance
• Competitive Pay Plan

EOE