Strategic Customer Success Partner
Job in
Scranton, Lackawanna County, Pennsylvania, 18512, USA
Listed on 2026-07-22
Listing for:
Cengage
Full Time
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager, Client Relationship Manager -
Sales
Customer Success Mgr./ CSM, Account Manager, Client Relationship Manager
Job Description & How to Apply Below
Cengage is seeking a Customer Success Consultant to act as a strategic partner for customers within your territory, driving adoption of Cengage technology, and delivering long-term value through tailored success plans and proactive training.
You will travel 20–30% between air and car, build strong relationships, monitor usage data, and identify renewal risks and upsell opportunities to support learners and institutions.
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