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Customer Experience Leader — Build -Impact Team
Job in
Scranton, Lackawanna County, Pennsylvania, 18512, USA
Listed on 2026-08-30
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Len the Plumber Heating & Air in Horsham, PA is seeking a Customer Experience Manager to lead and develop our CX team, shaping every customer interaction with care and consistency.
You will coach specialists, set clear performance goals, manage KPIs, and collaborate with Dispatch, Service, Sales, and Marketing to improve lead conversion and booking outcomes while maintaining a world‑class service level for every customer.
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