Customer Service Representative
Job in
Scranton, Lackawanna County, Pennsylvania, 18512, USA
Listed on 2026-09-12
Listing for:
PennCare Staffing
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Customer Service Representative
Summary:
Are you passionate about supporting others? We are looking for a friendly, solutions-oriented Customer Service Representative to join our team. In this role, you'll support both our customers and your fellow team members — working collaboratively to ensure every client interaction is positive, consistent, and reflects well on our company. You'll be the first point of contact for customers while also serving as a resource and support system for colleagues handling similar issues.
Responsibilities:- Respond to customer inquiries via phone, email, and/or chat in a timely, professional, and empathetic manner
- Troubleshoot and resolve customer issues, escalating complex cases when needed and supporting teammates with difficult calls or situations
- Collaborate with team members to share best practices, troubleshoot tricky cases together, and maintain a consistent standard of service
- Maintain accurate records of customer interactions and transactions
- Identify recurring issues and proactively share feedback with the team and leadership to improve processes and the overall customer experience
- Support onboarding or mentoring of new team members as needed
- Meet or exceed individual and team performance metrics (response time, satisfaction scores, etc.)
- Stay up to date on product/service knowledge to provide accurate, helpful information to both customers and colleagues
- High school diploma or equivalent required; associate's or bachelor's degree a plus
- 1-2 years of customer service or related experience preferred
- Strong verbal and written communication skills
- A team-first mindset — willing to support colleagues and contribute to a positive team culture
- Ability to stay calm, patient, and empathetic under pressure
- Comfortable using CRM software and basic computer applications
- Strong problem-solving skills and attention to detail
- Flexible availability
- Health Insurance (FT only)
- Dental & Vison Insurance (FT only)
- 401k with Match
- Paid Time Off
- Referral Bonus
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