Patient Coordinator, Penn Dental Family Practice

Patient Coordinator, Penn Dental Family Practice

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn''s distinctive interdisciplinary approach to scholarship and learning.

Penn''s most recent award from Forbes named Penn one of America''s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Patient Coordinator, Penn Dental Family Practice

Job Profile Title
Patient Coordinator

Job Description Summary
Penn Dental Medicine''s Family Practice (PDFP) is interested in hiring the best and the brightest patient coordinator looking to broaden their
skill sets and gain valuable experience in the art and science of the dental field. As a member of the PDFP family, individuals are provided
the opportunity to work alongside a team whose mission is to provide quality dental care which exceeds patient expectations. Ideal
candidates must:
1. Be ready to have a voice on a highly collaborative team
2. Stay thirsty and always seek to learn and improve upon patient service and clinical practice
3. SMILE…because WE make people smile!

Penn Dental Family Practice is comprised of over 35 doctors, 18 dental hygienists, 26 dental assistants, 18 staff AND GROWING! Together,
the team works collaboratively to provide multi-specialty care utilizing leading techniques in patient care.

Job Description

Our ideal candidate will assist the Penn Dental Family Practice in providing patient-focused experiences supporting the delivery of high-quality care.

PATIENT

EXPERIENCE:

• Professionally greet & assist patients by scheduling appointments, providing explanation and translating information concerning dental clinic, charges, policies, & procedures.
• Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.
• Educate and motivate patients by giving oral hygiene and plaque control instructions, presents and explains treatment plants to patients, demonstrates effective communication to bridge the gap between a pending treatment plan and a completed treatment plan, provides postoperative instructions and schedules and subsequent visits.

PATIENT COORDINATOR RESPONSIBILITIES:

• Accurately gather patient demographics, insurance and/or financial information to establish patient''s account, financial & billing data. Handle all insurance verification as well as pre- and post-appointment activity. Verify & maintain the accuracy of patient records including demographics, insurance, financial & guarantor data. Provide coverage and support as needed for the practice.
• Checking in/checking out, patient registration, appointment scheduling, and referrals/pre-authorizations.
• Review appointment book for accuracy & completion of dental procedures including appointment book controls for maintaining productive & efficient patient flow.
• Respond to routine treatment & billing questions.
• Reconcile daily cash receipts. Collect co-pays and explain PDFP polices regarding co-pays required at the time of service.
• Accurately create schedules with the faculty practices meeting targeted daily goals.
• Other duties…