Assistant Supervisor, Entertainment

join us at sesame place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard‑working individuals to become our ambassadors.

we are seeking an entertainment assistant supervisor who can bring our theme park to life. Vision, creativity, innovation, and an unyielding commitment to excellence are all critical to helping our entertainment department function.

• provide exemplary service and ensure entertainment standards are met, including resolving guest concerns, investigating, and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing, and rewarding team members who provide exemplary service.
• assist entertainment supervisors with overseeing the daily operation of the entertainment department, including cleanliness, crowd control and safety.
• may be scheduled in performer and/or costume character roles to cover daily positions as needed.
• train, evaluate, coach, and develop the performers within the entertainment department, administering feedback sessions and evaluations in a timely manner.
• handle guest service matters in a timely manner according to departmental procedures.
• supervise team members while enforcing and complying with safety procedures and guidelines.
• complete appropriate paperwork and administer discipline within a timely manner.
• ensure compliance with child labor laws regarding breaks, lunches, and hours worked per day.
• manage daily staffing assignments.
• monitor team member hours and show schedule; maintain team member documentation; update/maintain team member files; check and respond to email in a timely manner; and assist guests when necessary.
• accurately record team member labor hours.
• establish and maintain a positive atmosphere which ensures the highest level of team member support and exemplary guest service.

• a passion for customer service.
• excellent multi‑tasking and time‑management skills.
• outstanding communication and problem‑solving abilities.
• active listening with the ability to anticipate guests’ needs.
• ability to work in a team to promote and ensure a safe and secure environment.
• high level of guest hospitality skills, interpersonal skills, and the ability to multi‑task.
• high school diploma preferred.
• general knowledge of theatrical operation required.
• high level of verbal or written communication skills.

• must be 16 years of age.
• valid driver’s license to operate parade floats required.
• minimum of one (1) complete season or equivalent as a performer or equivalent external experience.
• no significant performance deficiencies within a 1‑year period.
• ability to lift, push, pull and/or carry up to 50 lb(s).
• position engages in extensive walking and standing throughout entire work shift.
• perform the following physical activities: kneeling, squatting, bending floor to waist/waist to overhead, reaching overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing).
• perform cleaning duties, including use of cleaning chemicals.
• willingness to comply with all sea grooming guidelines and employment standards.
• ability to work indoors and outdoors, in varying weather, including extreme heat.
• flexible, consistent availability (including nights, weekends and holidays) and adherence to our holiday and availability agreement.
• consistently practice safe work habits, including the use of appropriate safety equipment.
• ability to successfully complete all legal, company and department training requirements within established timelines.

• free park admission.
• discounts on park admission tickets and passes for family and friends.
• discounts on food, merchandise, etc.
• scholarship opportunities.
• exclusive employee events and giveaways.

seaworld parks & entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, gender, national origin, sexual orientation, gender identity or expression, disability or covered veteran status.