Merchandise Associate - One Observatory

Position: Merchandise Associate - One World Observatory
LEGENDS Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions;

entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit  and follow us on Twitter and Instagram RACTIONSGlobal Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe.

We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups

Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder

Re-imagined dining experiences to delight local foodies

Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

ONE WORLD OBSERVATORY Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant).

In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), Trip Advisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE The Retail Associate is responsible for creating the ultimate experience for the observatory guest. Our number one priority is to provide fans with a legendary experience each time they enter the retail space. They go above and beyond to exceed expectations in customer service, merchandise display, and attention to detail.

ESSENTIAL FUNCTIONS Provide an exciting, positive, and fun environment for our diverse team Greet guests and gauge their interest to provide appropriate sales recommendations

Consistently operate the POS systems accurately

Present merchandise to increase sale with add on items

Describe merchandise features, benefits, and explain use Retain current knowledge on promotions and in-store sales and events

Maintain inventory, merchandise placement, and accurate counts

Assist in counting inventory

Continually increase knowledge of products

Assist the merchandise set-up team with plan-o-grams, merchandise placement, and inventory control

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training

Demonstrate ownership of space by cleaning, re-stocking, and performing any other tasks assigned by leadership

QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school graduate, GED, or equivalent experience in comparable company

Honesty and integrity in all actions

Ability to take constructive feedback and to make necessary changes

Ex…