Manager Support Specialist

Overview

Envestnet is seeking an Asset Manager Support Specialist to join our Operations department. This is a hybrid role, with in-office work required at our Berwyn, PA office location.

Envestnet is transforming the way financial advice is delivered through its connected technology, advanced insights, and asset management solutions – backed by industry-leading service and support. Since 1999, Envestnet has served the wealth management industry and today supports trillions in platform assets, serving over a hundred thousand financial advisors. The vast majority of the nation’s leading banks, the largest wealth management and brokerage firms, and over 500 of the largest RIAs rely on Envestnet’s wealth management platform and solutions to drive business growth, boost productivity, and deliver better financial outcomes for their clients.

• Deliver the industry-leading wealth management platform, powered by advanced data and insights
• Leverage our scale and efficiencies to serve our clients’ needs comprehensively
• Enable financial advisors to deliver more holistic advice – reflecting a more complete view of their clients’ financial lives, and in a more connected environment

The primary role of the Manager Services department is to support Envestnet’s Asset Manager partners. The team is split into two areas of expertise while working together to achieve Envestnet’s goal of thorough and accurate communication, written and verbal, to Asset Manager partners. One part of the team focuses on proactive communications by keeping materials up to date based on development and manual process changes as well as focusing on Asset Managers requiring immediate, focused attention in order to correct issues which are causing challenges for client firms/advisors.

The second team (MS-Trading) is focused on reactively responding to Asset Manager inquiries with the majority of the focus on trading, whether manager trading or Admin/model trading. This job description is for the Trading Support Specialist focusing on reactive communications.

• Provide training, demonstrations, and support related to the Envestnet platform (Manager Console) utilized by Asset Managers to maintain complete Service Request tasks, edit/maintain Model portfolios, trade accounts and other future functionality as the Manager Console is enhanced.
• Act as the Subject Matter Experts related to all aspects of Manager Console and respond to asset manager questions about use of the platform via email or phone call.
• Respond to Asset Managers as well as internal parties with thorough information to answer the question/resolve the topic (and proactively consider future follow up questions in the initial response) within SLAs of first response time and completion.
• Explain process flows, best practices and responsibilities to both new asset managers as well as those that have been on the Envestnet platform for some time.
• Promptly communicate global announcements to all managers (or applicable subset of managers) about platform issues, custodian delays, and other high priority topics requiring immediate manager action or knowledge.
• Represent Manager Services and Operational interests during Business Partner Acceptance Committee (BPAC) meetings to ensure that portfolios are not approved to be added to the platform when operationally not acceptable.
• Establish and maintain strong and supportive overlay relationships to foster a cooperative environment in which to build and maintain strategic partnerships with our investment managers.
• Coordinate the correction process related to trade errors caused by asset managers.
• Participates in root cause analysis to correct and/or prevent deviations in processes and workflows.
• Proactively communicate to asset managers regarding topics such as model validation delays and other operational concerns.
• Participate in projects when asset manager communication or Models are impacted (e.g., communication of changing account numbers, client firm leaving the platform end date communication to applicable managers).
• Work directly with internal departments to resolve client firm issues/questions related…