Retirement Services Representative

Description

Retirement Services is dedicated to delivering exceptional deposit support to branch teams across all divisions of CNB Bank. The team is responsible for accurately reviewing, researching, and processing retirement-related requests, ensuring each transaction meets regulatory requirements while consistently meeting the needs and expectations of our clients.

Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

• Basic knowledge of how IRA/HSA Accounts function
• Ability to understand and process Transfers and Rollovers
• Regulatory knowledge of Required Minimum Distribution rules and penalties
• Monitor dormant accounts and Return Mail
• Assist with Tax reporting, Corrections, Withholding and monthly and quarterly reporting requirements

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

• Respect - Treats others with courtesy, professionalism, and fairness; listens actively and communicates thoughtfully.
• Client Focus - Consistently prioritizes client needs and expectations by delivering accurate, responsive, and dependable service.
• Inclusion - Embraces and respects individual differences, promotes collaboration, and contributes to an environment where all voices are valued.

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

• Leadership - Takes ownership of responsibilities, leads by example, and contributes positively to team goals and continuous improvement efforts.
• Integrity - Acts ethically and transparently, maintains confidentiality, and adheres to policies, procedures, and regulatory requirements.
• Collaboration - Works effectively with colleagues, branch partners, and internal teams to solve problems, share knowledge, and achieve common objectives.
• Volunteerism - Actively supports team initiatives, willingly assists others, and contributes time and effort beyond core responsibilities to strengthen the organization and community.

Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

• Accountability - Takes ownership of assigned work, follows through on commitments, and ensures accuracy, timeliness, and compliance in all responsibilities.
• Innovation - Proactively identifies opportunities for process improvement, embraces change, and leverages technology and best practices to drive efficiencies and continuous improvement.
• Professionalism - Maintains a high standard of conduct, communication, and reliability; demonstrates sound judgment and represents the organization positively in all interactions.

• Retirement Services Representative I (Foundation / Entry-Level)

Retirement Services Representatives I provide foundational support to branch teams across all divisions of CNB Bank. This role focuses on accurate processing of routine retirement transactions while developing a strong working knowledge of IRA and HSA products, procedures, and regulatory requirements.

Primary responsibilities include reviewing, researching, and processing basic retirement transactions such as contributions, distributions, prior-year contributions, statements, returned mail, and dormancy-related items. Representatives ensure documentation is complete and accurate, resolve routine exceptions, and elevate complex issues appropriately. This role also supports daily operational tasks, record retention, and document imaging to ensure data integrity and audit readiness.

• Retirement Services Representative II (Intermediate / Skilled Processing)

Retirement Services Representatives II provide advanced retirement processing support and serve as a trusted resource for more complex account activity. This role requires deeper technical knowledge, independent problem-solving, and…