Indirect Loan Officer

Responsibilities

• Process vehicle loan applications submitted by indirect program participants from time of application through decisioning.
• Serve as the first point of contact to handle dealer and member inquiries related to all aspects of the indirect lending program.
• Review required verification documents from dealers and members for accuracy and legitimacy, and apply strong problem‑solving skills.
• Coach dealers as needed to avoid recurring funding delays.
• Maintain positive and productive relationships with program participants, coaching dealers to ensure proper application submission.
• Effectively manage risks within the scope of assigned job responsibilities.
• Communicate with members and auto dealerships to acquire information necessary to complete loan processing.
• Provide detailed comments in reference to conversations with members and dealers concerning all loans.
• Cross‑train to verify documentation for completeness by indirect program participants, including third‑party refinance companies and other vendors, and fund applications.
• Perform other duties as assigned.

Monday – Friday, 11:00am – 7:00pm.

• High School diploma or equivalent.
• Any combination of education and experience that meets the qualifications listed above.