Mortgage Consultant- Outbound Team

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

The Mortgage Consultant is responsible for originating a variety of different types of loans all focused on servicing our existing customers and first home purchase business.

• Originate purchase and refinance loans by responding to company-provided leads via phone in a timely manner from internet, direct mail campaigns, referrals, or other special marketing campaigns.
• Engage with consumers, determine their needs, and offer the appropriate products.
• Manage a loan pipeline from application to closing, collaborating with underwriting, processing, and other teams to ensure timely and accurate loan approvals.
• Obtain all necessary information to close the loan in a timely manner, including but not limited to credit reports, income verification, appraisals, etc.
• Ensure adherence to federal and state lending regulations, including the Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), and Fair Lending standards, maintaining accurate and compliant documentation.
• Provide superior customer service.
• Meet individual monthly sales goals.
• Stay informed of developing trends in the mortgage industry.
• Maintain compliance with the Newrez Code of Conduct.
• Perform related duties as assigned by management.

• Associate's Degree or Bachelor's Degree preferred.
• Origination experience in the mortgage or banking industry required.
• 2+ years’ origination experience.
• Active NMLS license.
• A solid understanding of appraisals, title reports and product guidelines.
• Must maintain mortgage licenses by completing mandatory annual continuing education.
• Experience utilizing persuasive communication skills; inside sales experience preferred.

• Ability to connect with borrowers, friendly demeanor, customer service oriented.
• Proficiency with loan origination system (H2O), CRM platform (Salesforce), and communication tools (Microsoft Outlook, Teams), and ability to adapt to new digital tools.
• Ability to maintain high levels of communication and urgency, including returning all voicemails within 24 hours.
• Ability to work efficiently and accurately with proven success in a fast‑paced environment.
• Must be detail-oriented and demonstrate careful decision‑making skills.
• Ability to work independently with minimal supervision.
• Professional communication skills.
• Must pass a background check for state licensing.

A good faith estimate of the compensation is: 15,080.00 – 60,000.00. Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, etc.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• Newrez Employee Emergency and Disaster Fund

• Newrez NOW:
  Corporate Social Responsibility program empowering employees to become leaders in their communities through volunteering, philanthropy, nonprofit grants.
• Volunteer Time Off (VTO) day, company‑paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice.
• Employee Matching Gifts Program – matching employee donations dollar‑for‑dollar up to 1,000 per employee.
• Newrez Grants Program – portal providing resources to search for opportunities to donate time or monetary contributions.

We’re proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.