Specialty Loan Servicing Manager

Responsibilities

• Oversee the day-to-day operations of the specialty loan servicing department, ensuring that all loans are boarded and serviced accurately, efficiently, and in compliance with regulatory requirements.
• Ensure all tasks are prioritized and completed effectively.
• Identify and address any knowledge gaps, workflow issues, or bottlenecks to improve overall team productivity and service delivery.
• Assign and delegate tasks as needed, ensuring that all inquiries are resolved within set service level agreements (SLAs).
• Lead, train, and supervise a team of specialty loan servicing professionals, fostering a collaborative and high-performance culture.
• Plan, assign and evaluate the work of staff, provide guidance and coaching for employee management and development, implement necessary employee actions, partner with Human Resources to resolve employment related matters.
• Set performance goals for the loan servicing team and monitor progress towards achieving these goals.
• Provide regular coaching, feedback and performance evaluations to staff.
• Coordinate with loan support area to conduct training sessions to ensure that all team members are knowledgeable about various aspects of specialty loan servicing, fostering a versatile and skilled workforce.
• Promote cross-training within the team to ensure coverage across different functions, enabling flexibility in handling workloads and maintaining smooth operations.
• Respond to departmental and external requests, providing clear and accurate information related to specialty loan servicing activities.
• Serve as primary point of contact for participant and agent banks, assisting Participation, Syndication, and SWAP specialists with necessary communication and functions.
• Develop and implement operating plans, processes, procedures, systems, and controls to maximize operational effectiveness.
• Perform and oversee accuracy of all transactions or activities impacting shadow balance adjustments or other accounting functions for Special Assets or Recon Group, including non-accruals, charge-offs, and other adjustments as needed for Specialty Loan Products.
• Ensure compliance to all current and emerging loan regulations; prepare and present required business performance analyses and reporting to management and regulatory agencies; lead business unit audits, risk assessments and examinations, develop subsequent responses and action plans.
• Monitor and evaluate system performance; lead application testing, upgrades and releases within the business unit; support corporate systems initiatives; assign related tasks and complete associated documentation.
• Lead, promote and support broader corporate and department initiatives, including change management, organizational planning and mergers and acquisitions.

• Bachelor's Degree or the equivalent experience.
• 7 or more years leadership experience managing teams and multiple processes.
• 5 or more years loan servicing, loan operations, or loan processing, with a focus on specialized commercial loan structures including but not limited to participations, syndications, SWAPs, SBA, Floor Plan, Leasing, and Asset Based Lending.
• 5 or more years proven track record of successfully managing and implementing specialty loan servicing processes.
• 5 or more years hands‑on experience with loan management systems, preferably with system implementations or migrations.
• Knowledge of regulatory compliance, operational efficiency, and strong leadership to ensure smooth specialty loan servicing operations and excellent customer service.