Maintenance Caseworker - Venango County Assistance Office

THE POSITION

Are you ready to make a meaningful Impact in your community? As an Income Maintenance Caseworker with the Venango County Assistance Office, you will help connect Pennsylvanians with essential resources. This position blends communication, analysis, and compassion to support people during challenging moments. You will help applicants understand and access programs that improve their lives. Build a stronger, more resilient Venango County!

This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8‑week Income Maintenance Standard Training Program (IMSTP), you will perform the following duties:

• Eligibility Review:
  Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews:
  Conduct phone and in-person interviews to gather information and understand customer circumstances
• Policy Application:
  Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry:
  Enter information into automated systems and perform manual calculations for case processing
• Case Documentation:
  Write clear and thorough case comments to record changes and document decisions
• Deadline Management:
  Complete all assigned work within required time frames and established procedures

• Full‑time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday‑Friday, with a 60‑minute lunch. This may change based on operational needs.
• Overtime and travel as operationally necessary
• Telework:
  This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Venango County.
  
  The ability to telework is subject to change at any time.
• Work
  
  Conditions:
  
  Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Salary:
  Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971.00 (before taxes).
• FREE parking!

Minimum experience and training requirements:>

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Venango County. If no eligible candidates who live within Venango County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to a fingerprint‑based federal records check;
  
  a PA State Police clearance; a check of local law enforcement agencies…