Medical Billing & Collections Generalist

Summary

We are seeking a dedicated Billing Collection Generalist for our Billing Center. In this position you are responsible for the completion of special projects as assigned by the Billing Center Manager or Supervisor, working directly with them to ensure all projects are handled effectively and efficiently.

Pay starting at $15

• Mon‑Fri scheduled shift / flex hours between 7 am – 5 pm
• Work From Home after successful completion of in‑office training and meeting expectations with management approval

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• All manual re‑billing audits are reviewed for accuracy and turned to supervisor for approval before posting to insure release of claim.
• Contacts payer, patient or location as appropriate.
• Documents all work done in iWorkQ via notes and patient notes in eIntake.
• Ensures good communication with locations and payers.
• Processes all adjustments within iWorkQ.
• Processes doctor and insurance changes in eIntake.
• Reports to BCC Supervisor any payer trends preventing payment.
• Resolves emails from BCC Supervisor/BCM within 48 hours.
• Reviews patient information in IMBS and eIntake to determine why the claim is unpaid.
• Reviews patient information in IMBS to determine if an adjustment is valid.
• Special projects as assigned by the BCD with specific instructions as to how to complete and when to complete by.
• Works with BCC Supervisor and Team Lead on resolution of payer and patient issues.
• Performs other duties as assigned.

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position).
• Compliance with healthcare facility credentialing process (when applicable for the position).
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position).

• High school diploma or GED equivalent, required.

• One to three years of related prior work experience in a team‑oriented environment.
• Experience in medical field and administrative record management, preferred.
• Strong customer service background.

• Effectively communicate in English; both oral and written.
• Interpret a variety of communications (verbal, non‑verbal, written, listening and visual).
• Maintain confidentiality, discretion and caution when handling sensitive information.
• Multi‑task with attention to detail.
• Self‑motivation, organized, time‑management and deductive problem‑solving skills.
• Work independently and as part of a team.

• Email transmission and communication.
• Internet navigation and research.
• Microsoft applications:
  Outlook, Word and Excel.
• Office equipment: fax machine, copier, printer, phone and computer and/or tablet.

• Lifting may be required at times.
• Requires sitting, walking, standing, talking and listening.
• Requires close vision to small print on computer and/or tablet and paperwork.

• Generous paid time off and paid holidays.
• Overtime pay for non‑exempt positions (as applicable).
• Commission for Account Executives.
• Bonus and incentive opportunities.
• Fixed and variable car reimbursement for Area Managers and Account Executives.
• Car, mileage, and telephone reimbursement (as applicable).
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru…