Patient Access Representative - Emergency Department - Part Time

Location:

Geisinger Wyoming Valley (GWV)

Shift: Days (United States of America)
Scheduled Weekly

Hours:

20
Worker Type:
Regular

Responsible for front line support to the department. Coordinates and performs front line office activities efficiently for the department. Greets and registers incoming patients, supports the check‑out process, and schedules future appointments as applicable.

• Check patients in for appointments and accurately verify demographics.
• Ensure all check‑in procedures are completed, monitor patient wait times, and communicate changes to patients.
• Read and interpret insurance responses; understand general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensure patients receive necessary disclosure and privacy information, obtain required legal and financial signatures.
• Communicate financial obligations to patients, collect fees at time of service, and complete all necessary regulatory forms with patients.
• Schedule any necessary follow‑up appointments for specialty or ancillary services when possible.
• Process multi‑channel messages related to patient and physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notify patients or guarantors of anticipated financial responsibility (copays, deductibles, coinsurance) and collect accordingly.
• Perform cash posting following department guidelines.
• Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
• Work independently with work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations; maintain high regard for confidentiality; accurately perform medical record maintenance and releases.
• Assist with referrals and pre‑certifications at the time of encounter; properly utilize and maintain patient recall and reschedule lists.

This is a part‑time position, 20 hours per week.

High School Diploma or Equivalent (GED) – Required

Minimum of 1 year related work experience (Preferred)

None required.

• Clerical I
• Communication
• Customer Service
• Office Politics and Confidentiality

• Full benefits (health, dental & vision) starting day one
• Three medical plan choices, including expanded network for out‑of‑area employees and dependents
• Pre‑tax savings plans with healthcare and dependent care FSA and HSA
• Company‑paid life insurance, short‑term and long‑term disability coverage
• 401(k) plan with automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family‑friendly support (adoption and fertility assistance, parental leave, military leave, free  membership for backup care)
• Employee Assistance Program (EAP) and voluntary benefits (accident, critical illness, hospital indemnity insurance, identity theft protection, universal life, pet and legal insurance)

Geisinger is an affirmative action, equal opportunity employer. All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.