Patient Access Supervisor

We are searching for the next Patient Access Supervisor Champion. The Patient Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. The role involves handling and solving problems related to the area of assignment, maintaining a working knowledge of functions in responsibility, and working with the Patient Access Manager to develop and coach staff, creating optimal performance.

The Supervisor conducts orientation and training of all Patient Access staff, performs Revenue Cycle tasks necessary to ensure compliance and excellent customer service, and assists with day‑to‑day operations.

This position is an on‑site role, and candidates must be able to work on‑site at Tower - St. Christopher’s Hospital for Children.

This position pays between $47,400 - $59,250/yr based on experience.

• Coordinate all registration duties with direct and indirect reporting employees, ensuring registration and pre‑registration duties are completed daily.
• Provide and review reporting to track department performance in key metrics, including point of service, wait times, overtime, productivity, and others as necessary.
• Assign and coordinate staff schedule, including scheduling rotation, time off, and call‑offs as necessary.
• Responsible for upfront collection process tracking and monitoring; assign goals and provide coaching and corrective action as appropriate.
• Participate in an on‑call rotation which includes days, nights, and weekends as necessary and may provide administrative and educational guidance to staff via telephone.
• Assist with developing department processes and procedures; conduct staff training, education, and development.
• Conduct audits to ensure acceptable performance and provide continual coaching and education as necessary.
• Act as a resource person for staff and ancillary departments, embracing standards of behavior to promote excellent customer service for both internal and external customers.
• Manage assigned projects related to implementing, tracking, and process changes; report to Patient Access Leadership routinely for monitoring.
• Participate in daily facility activities as assigned by Patient Access Leadership and gather statistical information of assigned duties.
• Assist with staff evaluations and maintain time/attendance system.
• Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between the clinical team and our team.

• Decision Making – Make decisions by gathering, analyzing, and interpreting information; choose the best course of action by establishing clear criteria, generating and evaluating alternatives, and making timely decisions.
• Courage – Proactively confront difficult issues and effectively participate in challenging conversations; make hard choices and take bold action in the face of opposition or fear.
• Influencing – Use effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
• Coaching & Developing Others – Partner with individuals and support their development of knowledge, skills, and abilities; empower them to unlock their potential and maximize performance and growth.
• Emotional Intelligence – Establish and sustain trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapting behaviors to accomplish intended results.
• Creating an Inclusive Environment – Make decisions and initiate action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)
• High School Diploma or GED

• 2 Year/Associate’s Degree or 4 year/Bachelor’s Degree
• 2‑3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
• Knowledg…