Chief of Simulation Operations

Job Title: Chief of Simulation Operations

Location: Philadelphia Campus

Works closely with Simulation Center leadership in strategic planning for manikin and procedural skills programs within PCOM. Contributes to the mission and goals of PCOM by participating in institution-wide strategic initiatives, assuring compliance with accreditation and other applicable federal, state, and local regulatory agencies. Assures and documents compliance with accreditation standards set by applicable federal, state, and local regulatory agencies. Develops and implements procedures to optimize customer service while maximizing operational efficiency and promoting financial viability.

Promotes innovation and excellence in customer service and team performance. Works closely with PCOM management, administration, faculty and other key stakeholders to ensure the highest quality of service is achieved. Supports and promotes simulation-based research initiatives. Develops and continually updates relevant sections of the Simulation Center’s policy and procedure manual. Plans, organizes, and implements measurement tools to monitor and report on Simulation Center service assessment and productivity.

Applies advanced knowledge of program management to optimize personnel development, fiscal and Center operations, performance improvement, and program development. Develops tools to monitor and report on the quality and productivity of the manikin and procedural skills programs of the Simulation Center. Proactively assesses and implements appropriate processes to ensure that all facets of customer service and program excellence are effectively addressed.

Works closely with A/V technician or other technology staff to assist, select, and develop learning management systems and multimedia hardware and software. Serves as an instructor for Basic Life Support (CPR) as needed, and, if certified, for Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS), as needed. Represents the Simulation Center at PCOM meetings or on PCOM committees, as required Supervises operations staff, to include interviewing, hiring, training, motivating, developing, evaluating, and initiating disciplinary action as needed, in coordination with the Lead Medical, Simulation Technician, and the Sr.

Administrative Manager and according to HR policies and procedures. As supervisor, coordinates employees’ time off and vacation coverage and monitors daily coverage within the Simulation Center. Monitors and evaluates ongoing staffing needs, and reports to Sr. Administrative Manager as needed. Works closely with the Lead Medical Simulation Technician to ensure appropriate oversight of the Medical Simulation Technicians, and provides support and guidance for the Lead Sim Tech’s oversight responsibilities.

Performs needs assessment related to the operations team and recommends professional development activities for staff. Facilitates the delegation of tasks and responsibilities for all aspects of the manikin and procedural skills programs within the Simulation Center. Coordinates the maintenance and repair of all manikins and procedural trainers, ensuring that equipment is in working order to support Simulation Center programs. Maintains records regarding the utilization, longevity and functionality of all equipment, in order to anticipate need for replacements, upgrades, and new acquisitions in a timely manner.

Coordinates the initiation of requests by customers for supply and clinical equipment purchases. Guides the decision making process for procurement of new integrated clinical simulators, procedural skills trainers, educational technology, and patient care equipment. Provides information to the Sr.…