Barback, Hospitality ​/ Hotel ​/ Catering

As a Barback you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating “Real Life Magic” for our guests during dining & lounge interactions centered around cocktails, mocktails & more! You will provide extraordinary guest service – going above and beyond in all situations. The Barback has an opportunity to provide a world class experience based in & around beverages, while adhering to the state regulations for responsible alcohol service.

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Responsible for actively building & retaining guest relations & acts as a mentor to other associates to provide superior guest service.
• Strong preparation skills – including but not limited to stocking items needed for service, changing out products while adhering to state health department regulations & standards, preparing base plates & assisting expo with final touches to the plates, like wipes & garnishes.
• Makes a positive contribution to the work environment through presentation of positive attitude, demonstration of cooperation and teamwork, and constructive approach to daily events.
• Reports any potential safety hazards to management immediately.
• Perform all tasks assigned by the manager (side-work, cleaning etc.), including other duties outside of daily-weekly checklist duties.
• Maintain detailed knowledge of menu items & allergens.
• Excellent communication skills and relationship building with the bar staff & culinary team, keeping lines of communication clear & open.
• Ability to prioritize multiple tasks & maintain collective & genuine in high volume situations.
• Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions.
• Responsible for general & accurate resort knowledge & the surrounding area.
• Obtain & maintain a RAMP certification through the state of PA.
• Other job duties as assigned.
• Responsible for securing & protecting assets of the company, including but not limited to liquor, beer & wine.
• Knowledge of POS – point of sales - & usage.
• Participates in cocktail R&D for seasonal menu changes, including creating cocktails & costing alongside leadership.
• Knowledge of industry trends, liquor, beer, wine & food menus, including but not limited to allergens.
• Provides assistance with maintaining bar item par levels – including but not limited to ice, stocked liquor, guest silverware & side plates
• Creating a genuine experience for dining & beverage service, following all SOPs & SOS, resort standards & guest expectations.

These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

• Friendly and outgoing personality.
• Ability to stand for an extended period of time.
• Must be at least 18 years of age.
• Must be able to lift up to 25lbs.
• Must be able to speak the English language fluently.
• Ability to perform basic mathematical functions.
• Must be able to handle high-pressure situations.
• Must be able to work a variety of shifts – including holidays, weekends, evenings, etc.
• Strong organizational skills & ability to prioritize tasks.
• Ability to interface professionally with business contacts and customers.
• Strong understanding of hospitality industry helpful.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard…