Bell Person Job Scranton area,Pennsylvania USA,Hospitality / Hotel / Catering

Job Title

Bell Person

Job Summary

A Bellman for Skytop Lodge is a first point of contact for our guests. Responsible for greeting guests, opening doors, transporting guest luggage, and assisting other departments when needed.

Reports To

Bell Captain

Primary Duties and Functions

Greet guests upon arrival in a timely manner

Transport guest luggage to and from hotel rooms

Open hotel doors for guests

Storage of guest luggage, coats, and belongings

Keep assigned areas neat and tidy

Radio communication between team members when necessary (Front Desk, Operator, Shuttles, Security, Housekeeping, and Maintenance)

Confirming guest information via computer terminal

Starting and tending to lobby fireplace

Assist with Valet/Door Attendant duties when needed

Report any maintenance, safety hazards or problems to proper department

Responsible For

Luggage carts and guest items.

Physical Demands

Must have the ability to work at tasks that require walking, lifting and carrying. Must be able to lift 75 pounds. Job requires driving. Mobility is essential for this position.

Working Environment

Work takes place primarily inside of the hotel, although outside work may be required. Work schedule includes nights, weekends, and holidays. Must have open availability. Must have the ability to work in both hot and cold climate, sometimes extreme.

Hazards Encountered

Typical hazards associated with physical work, including lifting, carrying and bending and exposure to various weather conditions, hot, cold, ice, sleet, snow, rain etc.

Requirements Skills Required

Ability to read, write and follow written and verbal instructions in English. Must have good customer relations skills, good communication skills, and be service oriented.

Educational Requirements

Ability to read, write, speak and understand the English language.

Prior Experience

Prior Bell Person or Door Attendant experience is helpful but training is provided.

Specific Knowledge Requirements

After training, have knowledge of the hotel layout and grounds, surrounding communities and departmental procedures.

Personality Requirements

Must be friendly, hospitable, courteous, service oriented, trustworthy, reliable, flexible and self-motivated.

Additional Requirements

Must possess a valid driver's license and be over 18 years of age.

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