Front Office Manager

Position Summary

Front Office Manager – Cambria Hotel Philadelphia Downtown Center City

• Oversee front office operations and lead the team in helping guests discover their “Wanderlust” experience.
• Manage the annual budget, maintain labor costs to forecast and budget, oversee spending accounts, and review monthly Profit & Loss reports.
• Develop and mentor the Front Desk Agents, Bell Staff, and Concierge.
• Ensure proper training materials are in place and used by each department.
• Implement coaching, career planning, and recognition programs for all associates.
• Monitor room inventory, rate and plan availability, and lead the team to maintain average daily rate to maximize revenue and forecast occupancy.
• Participate in Revenue Optimization Committee (ROC) meetings.
• Lead by example to ensure all guest interactions are handled professionally.
• Provide exceptional customer service by engaging and taking a sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Resolve problems and “WOW” guests through recovery when issues arise.
• Work closely with Maintenance and Housekeeping to communicate and coordinate daily operations.
• Interact with hotel/resort staff professionally, assisting other departments with necessary information.

• 3-5 years of experience leading a front office team in a service‑focused hotel or resort environment.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• College degree preferred.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.
• Strong computer skills and experience with PMS systems.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.

$70,000 – $80,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years of experience, and location.