Guest Services Associate

Job Details

Job Location:

Double Tree By Hilton Lawrence - Lawrence, KS 66044

Position Type:
Part Time

Job Category:
Customer Service

Greets guests upon arrival and makes them feel welcome. Administers check‑ins and check‑outs. Responds in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services.

• Maintain a friendly and warm demeanor at all times.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P. and special guest requests.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be aware of all rate packages and promotions currently in effect.
• Be familiar with all in-house groups. Be aware of all black‑out and restricted dates.
• Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Process guest payments.
• Be a source of information to guests on various matters such as transport and restaurant advice.
• Explain all amenities to guests at check‑in.
• Perform complete tasks and ensure that all duties on the shift checklist are completed in a timely and efficient manner.
• Answer all guest inquiries in a timely and professional nature.
• Adhere to brand standards and company policies.
• Perform other duties as assigned.

• High School Education and relevant hotel experience.
• Must be able to work well in stressful high‑pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.