Talent Acquisition Operations Leader

Overview

Lutron is seeking a people-centric Talent Acquisition Operations Manager to join our team out of our World Headquarters in Coopersburg, PA.

You elevate experiences. You power the engine behind great hiring.

In this role, you lead the team responsible for interview scheduling, candidate‑experience coordination, interviewer load management, and recruiting‑event logistics. By anticipating business and function needs, you proactively build the systems, processes, and people that make the entire scheduling function run smoothly at scale, globally. You bring structure, clarity, and operational excellence to a fast‑moving talent acquisition function. Your natural service orientation and ability to stay ahead of function needs will serve as a model for your team – setting the bar for carrying out exceptional experiences for candidates, fellow Talent Acquisition team members, and partners in the business.

• Team Leadership & Management
• You lead, coach, and develop a team of Recruiting Coordinators/Schedulers.
• You set clear performance expectations and provide ongoing feedback.
• You manage workload distribution and ensure your team consistently delivers high‑quality execution.
• You hire, onboard, and train new team members as the function grows.

• Operational Excellence
• You own the end‑to‑end scheduling and coordination function, ensuring consistency, accuracy, and effectiveness.
• You establish and maintain key operational metrics such as measurable standards for turnaround times, communication speed, and data accuracy, and ensure your team meets them.
• You drive continuous improvement initiatives, informed by data, stakeholder feedback and business priorities.
• You create and maintain standard operating procedures, playbooks, and training materials.

• Candidate & Interviewer Experience
• You ensure your team delivers world‑class candidate experience across all touchpoints.
• You oversee interviewer load balancing, availability management, and readiness tracking.
• You partner with recruiting leadership to forecast interview volume and adjust team capacity proactively.

• Process Optimization & Systems Management
• You identify workflow bottlenecks and implement scalable, technology‑enabled solutions.
• You partner with TA leadership to optimize the ATS, scheduling tools, and automation opportunities.
• You ensure data integrity across recruiting systems and support reporting needs.

• Career Fair & Recruiting Event Operations
• You oversee logistics for career fairs, university recruiting events, and industry hiring events.
• You manage registration, materials, shipping, booth setup, and staffing coordination.
• You maintain inventory of event materials and ensure timely replenishment.

• Cross‑Functional Collaboration
• You work closely with Recruiters, HR, and key business functions to ensure seamless operational support.
• You serve as the operational point of contact for vendors, scheduling tools, and external partners.
• You support change management for new processes, tools, and policies.

• Required
• Bachelor’s degree
• 10+ years professional experience post academics
• You have experience managing a team in recruiting operations, HR operations, or a coordination‑heavy function.
• You bring proven leadership skills and know how to coach, motivate, and develop people.
• You excel at organization, prioritization, and problem‑solving.
• You bring expertise in leveraging and optimizing ATS and scheduling platforms.
• You thrive in a fast‑paced, high‑volume environment.

• Preferred
• You have a background in process improvement, workflow design, or project management.
• You’ve supported global or multi‑site recruiting teams.
• You’re familiar with recruiting analytics and operational KPIs.

• What Success Looks Like
• The Talent Acquisition team feels confident in the operational backbone of the function and that they, their candidates, and hiring teams are supported by an organized, people‑centric leader.
• Your team consistently meets or exceeds key performance metrics.
• Candidates feel informed, supported, and valued.
• Interviewer load is balanced, predictable, and proactively managed.
• Recruiting events run smoothly with minimal last‑minute issues.
• Processes become more…