Lead Engineer, Technical Support, IT Support

Philadelphia, United States | Posted on 01/11/2024

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.

From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

• Design and implement POS solutions with React Native for cross-platform mobile interfaces and Node.js (or similar) for backend services. Create and manage RESTful APIs, Graph
  
  QL endpoints, and ensure secure, efficient data flow between client and server.
• Architect and optimize React Native applications with state management using Redux or MobX, hooks, and context API for data flow. Build native modules and maintain performance across iOS and Android platforms.
• Develop and manage backend services that support the POS platform, using Node.js, Express, and integrating with databases like Mongo
  
  DB or Postgre
  
  SQL. Ensure data synchronisation, transactional consistency, and support for real-time updates in POS operations.
• Serve as a technical authority in client interactions, collaborating with stakeholders to understand requirements, gather feature requests, and translate them into full-stack solutions that support business goals.
• Collaborate with sales teams to provide technical guidance during the sales process, highlighting scalability, reliability, and integration strengths of our POS solutions. Support product development by relaying client feedback and translating it into actionable engineering features.
• Lead client support efforts to resolve frontend and backend issues, ensuring high performance and client satisfaction. Provide technical recommendations for system optimization and best practices.
• Connect client needs with internal product teams, prioritise feature enhancements, and contribute insights on POS industry standards to inform engineering efforts.

• Experience:
  
  8+ years in full-stack engineering roles, including 5+ years in cross-platform mobile application development with React Native, and at least 3+ years with POS solutions for food service, retail, or payment industries.
• Technical
  
  Skills:
  
  Proficiency in React Native with Redux, context API, hooks, and native module development. Strong backend skills in Node.js, Express, and database management (Mongo
  
  DB, Postgre
  
  SQL).
• Client Engagement & Technical Sales Support:
  Experience in client-facing technical roles, with strong analytical skills for understanding client requirements and supporting sales with engineering insights.
• Industry Knowledge:
  Knowledge of POS systems, transaction processing, data handling, and industry-specific technical requirements.
• Work Authorization Requirement:
  Only candidates with valid U.S. work authorization (U.S. citizen, permanent resident, or work visa holders) will be considered for this role.

• A competitive salary + Commissions
• 33 days annual leave (inclusive of Bank Holidays)
• Holiday exchange - Buy up to 5 days holiday each year
• 401k contributions
• Health contributions