Platform Engineer IV; Observability

Overview

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we are pioneers reshaping the future of healthcare. With our headquarters in Jacksonville, FL, an office in Bangalore, India, and an exceptional remote workforce across the United States, we are a global team united by a powerful mission. We are on a mission to bring the focus back to patient care and, as the leading healthcare engagement platform, we are the heartbeat of an industry that impacts millions.

With over 2 million providers connected to health plans and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We are transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation’s premier healthcare ecosystem.

• Own and evolve our observability practices at enterprise scale.
• Lead the tooling and support for observability and logging services (New Relic, Splunk, Cribl, Open Telemetry) with reliability as your north star.
• Oversee the delivery of automated deployment solutions for observability tools and governance that ensures observability coverage for mission-critical internal platforms in our AWS private cloud.
• Guide and mentor engineers while setting the bar for operational excellence.

If you thrive where scale, reliability, and technical leadership intersect, this is your chance to make healthcare infrastructure more resilient, faster, and smarter.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

• Bachelor's degree in computer science or related field, or equivalent work experience.
• 7-10 years of relevant technical and business experience in IT systems delivery, operations, and support (preferably in healthcare or high-transaction environments).
• 3+ years of experience leading technical engineering efforts involving implementation and management of IT systems.
• Hands-on expertise with:
  • Leading observability practices and architecture across enterprise and at scale.
  • Managing observability platforms and monitoring tools:
    Splunk, Cribl, Prometheus/Grafana, Open Telemetry, New Relic.
  • Terraform, Helm, and AWS services (VPC, IAM, EC2, EKS, Istio).
• Experience bridging infrastructure and development teams, ensuring alignment of roadmaps and goals.
• Strong leadership skills with the ability to motivate and guide technical teams.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.

• SaaS experience supporting large-scale, mission-critical systems.
• Familiarity with IaC application deployment pipelines for packaged software (commercial and open source) and re-platforming to cloud-native environments.
• Knowledge of service mesh concepts (Istio, Linkerd, etc.).
• Background in metrics-driven reliability engineering (SLOs, SLIs, error budgets).
• Experience with scripting/programming (JavaScript for Cribl, Python, etc.).

• You thrive in high-transaction, high-uptime environments and know how to balance operational rigor with engineering speed.
• You have experience leading observability implementations (start to finish).
• You’re as comfortable debugging a Splunk pipeline or modifying Terraform as you are mentoring engineers on best practices.
• You are self-motivated, operate with a sense of ownership to services, and are passionate about enabling teams to operate with efficiency.

• Provide technical leadership for the infrastructure engineering and operations team focused on observability services.
• Owning and advancing the observability practices implemented across all enterprise technology groups.
• Managing observability and logging platforms including:
  • Splunk (EKS + on-prem components, forwarders, deployment server).
  • Cribl operational pipelines (EKS-based).
  • New Relic SaaS integrations and Prometheus data ingestion.
  • Open Telemetry & Kube Logging/Banzai Operator for distributed tracing and logging pipelines.
  • Prometheus/Grafana migrations from on-prem OCP to AWS for metrics scraping and synthetic monitoring.
• Overseeing observability deployment solutions for platforms hosted in AWS.
• Driving infrastructure-as-code practices (Terraform, Helm, Ansible) for repeatable deployments and environment consistency.
• Collaborating with engineering, middleware, and product teams to define clear ownership, reduce friction, and ensure platform services enable—not block—delivery.
• Ensuring upgrades, patching, and platform updates are proactively planned and executed without business disruption.
• Setting…