CNB Bank, IT Seasonal Service Desk Analyst

Description

The IT Seasonal Service Desk Analyst will support the organization’s technology operations by assisting with hardware and software troubleshooting, user support, system maintenance, and documentation tasks. This role offers hands‑on experience in areas such as workstation setup, network connectivity, application support, and ticket management while working closely with experienced IT professionals. The ideal candidate is a motivated problem solver with strong communication skills and a desire to learn in a fast paced technical environment.

Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

• Provide Technical Support:
  Assist end users with basic hardware and software troubleshooting, including diagnosing issues and resolving service desk tickets.
• Support IT Projects:
  Participate in team initiatives such as system upgrades, network improvements, security enhancements, or technology rollouts.
• Monitor and Escalate Incidents:
  Observe system alerts, identify potential issues, and expedite complex problems to senior technicians as needed.
• Provide Onsite Technical Assistance:
  Help staff with technology during meetings, remote sessions, or equipment setups.
• Support Network Operations:
  Assist with basic network troubleshooting, cable management, and verifying connectivity across devices.

Builds positive relationships with internal clients by valuing others’ feelings and rights in both words and actions, and embracing others’ unique beliefs, backgrounds, and perspectives by demonstrating:

• Respect
  :
  Be respectful during all interactions, both internal and external.
• Client Focus
  :
  Work with vendors and internal staff to create the best possible experience for all.
• Inclusion
  :
  Follow all policies and procedures on inclusivity.

Possess and display a positive approach to managing change, while demonstrating excellent communication skills through effective conversations and collaboration. Be the source of exceptional client and employee experience. Seek opportunities to support volunteerism in the local community’s awareness events, increase the bank’s outreach and foster new business by demonstrating:

• Leadership
  :
  Lead by example and train the next generation.
• Integrity
  :
  Be a shining example to others.
• Collaboration
  :
  Be the glue that binds the project members into one team.
• Volunteerism
  :
  Strive to serve the community as much as possible.

High focus on accuracy to details in collaboration with all levels of staff, management and vendors. Ensure complete and accurate information is included in all communications that are technical in nature including service desk incidents while demonstrating:

• Accountability
  :
  Take ownership of your area and make it great.
• Innovation
  :
  Research and explore new technologies.
• Professionalism
  :
  Always remain professional, even if no one is watching.

To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. Computer science, management of information systems, or related experience, along with customer service experience preferred. A background screening will be conducted.

• Language Skills
  :
  Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one‑on‑one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
• Technology Skills
  :
  Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Experience with workstations, printers, scanners, servers, network disk storage, routers/switches/WIFI, telephone systems, peripheral devices and various network connected devices.
• Mathematical Skills
  :
  Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability
  :
  Ability to apply common sense understanding to carry out…